IT Business Partner – Clerk Grade 7/8 – Parliament of NSW - Sydney

IT Business Partner – Clerk Grade 7/8 – Parliament of NSW - Sydney

• The ICT Business Partner provides customer engagement and contributes to service delivery management activities across the NSW Parliament
• Ongoing full-time - Sydney CBD based
• $116,981 to $129,492 per annum, plus employer's contribution to superannuation and annual leave loading.

About the role:

The ICT Business Partner provides customer engagement and contributes to service delivery management activities across the NSW Parliament.

The role builds and maintains relationships with business units, departments, and Members’ offices to understand and keep abreast of their technology needs, promote digital services, deliver user training, and capture, review and report service delivery feedback.

The Business Partner plays a key role in improving customer satisfaction and service alignment across a diverse client base including the provision of proactive support.

About us:

Based in NSW Parliament, the Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales. Our office is found close to public transport in the heart of Macquarie Street CBD, next to the State Library and Sydney’s Botanic Gardens.

Enabling the Parliament, serving New South Wales:

We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.

Our commitment to diversity:

We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.

Our people:

Our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join Parliament include:

• Competitive salary and annual leave loading
• 35-hour week and flexible work options
• Corporate Wellbeing programs including seminars and Fitness Passport
• Salary packaging options via superannuation contributions or a novated vehicle lease
• On-site fitness facilities, pool, restaurant, cafes, and post office

About you

In this role you would require demonstrated sound experience in a liaison and business support role. Information technology (IT) background with knowledge and proficiency in commonly used workplace IT applications, tools, systems and hardware. Intermediate level technical knowledge of and experience with commonly used workplace applications and services (e.g., Microsoft 365, collaboration tools, endpoint technology). Understanding of service delivery principles and customer experience best practices.

• Tertiary qualifications in Information Technology, Business, Communications, or a related field, or equivalent professional experience.
• Ability and willingness to travel to regional and remote locations within NSW to meet with users and stakeholders.
• Certification or experience with ITIL Foundation (or higher) in service management practices.

Further information to assist you with applying for this position:

• Role Description
• Department of Parliamentary Services website
• Pre-employment requirements - NSW Parliament

To be eligible to apply for this role, you must meet one of the following criteria:

• a permanent resident of Australia; or
• a New Zealand citizen.

Come and explore the Parliament online with our 360-degree Virtual Tour.

Thank you for your interest in this role. We look forward to receiving your application.

Job Reference

492622

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