Back Office Team Leader – Patient & Revenue Services

• Lead a large and diverse Patient & Revenue Services team
• Make a difference at NSWs largest private hospital & Not-For-Profit
• Oversee key services that support the patient journey

Taking care of people is our reason for being

At Sydney Adventist Hospital fondly known as the San caring for people is at the core of who we are. Its what drives us to deliver exceptional outcomes for our patients and its a shared sense of purpose that extends to everyone who works here.

When you join our team youll feel valued and supported by our strong commitment to learning flexibility great benefits and a positive culture of teamwork and cooperation.

Some of the exceptional benefits we offer include

• As a not-for-profit we offer salary packaging that can reduce the amount of tax you pay which can leave you with thousands of dollars more in your pocket.
• Up to 14 weeks paid parental leave
• Discounted gym membership for you and your family using Fitness Passport
• Great on campus amenities including cafés gift shop florist and even a hairdresser
• Plus so many more.

What you will be doing in this role

As the Back Office Team Leader - Patient & Revenue Services youll lead a broad portfolio of services that play an important role in both the patient journey and the hospitals operational performance. This is an opportunity to join NSWs largest private hospital and oversee key functions across Patient & Revenue Services including patient billing debt management and several essential administrative support services.

Leading a team of approximately 40 staff youll provide day-to-day leadership across patient billing Emergency Care administration the Integrated Cancer Centre Concierge Switchboard and Mail Room services. Working closely with stakeholders across the hospital youll focus on building team capability managing performance supporting workforce planning and driving continuous improvement across multiple service areas.

Success in this role will be measured through key operational outcomes including overtime management customer feedback and debtor-related performance. Full training will be provided to support your success in the role. This permanent full-time position works 38 hours per week Monday to Friday from 8:00am to 4:00pm. Participation in an on-call roster every second weekend is required with remote access available to support operational requirements when needed.

Who were looking for

• Experience within hospital admissions patient administration or a similar healthcare environment
• Strong understanding of Medicare and patient billing processes
• Proven leadership experience including coaching performance management and staff development
• Confidence managing difficult conversations and holding teams accountable for outcomes
• Experience preparing and managing staff rosters with exposure to UKG highly regarded
• Availability to work 8:00am to 4:00pm Monday to Friday and participate in an on-call roster every second weekend with remote access

About Us

Adventist HealthCare owns and operates San Day Surgery Hornsby and the Sydney Adventist Hospital (fondly known as the San). The San is NSWs largest private hospital. Founded in 1903 we are proudly faith-based and have a proven history of being industry pioneers in ground-breaking research and delivering superior patient care. As a not-for-profit we continually reinvest in cutting-edge technology and facilities providing exceptional outcomes for our dedicated team of 2400 staff members and the community we serve.

What to expect

Successful candidates will be required to complete a range of pre-employment checks and assessments. These vary and could include professional references functional questionnaire a national police check among others.

How to apply

If you see yourself in this role then wed love to hear from you. Simply click on the Apply button and well keep you up to date on how your application is progressing.

Applications close 14 October. Please note that applications will be reviewed as they are received and progressed to interview and appointed if deemed suitable. Therefore we encourage you to Apply Now to avoid disappointment.

If you would like to know more then please feel free to contact our Talent Acquisition Specialist Zak Farhod on . Please note that no applications via email will be accepted.

Recruitment Agencies thanks for thinking of us. However we do not accept unsolicited calls or resumes from recruitment agencies.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1