Multisite Venue Manager - Sydney Airport (Qantas T3)

Job Description

Multisite Venue Manager - Sydney Airport T3 (SSP Australia)

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About the Role

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SSP Australia is seeking an experienced and passionate Multisite Venue Manager to oversee the day-to-day operations of multiple venues at Sydney Airport Terminal 3.

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This is a full-time position and an exciting opportunity for a hands‐on hospitality leader to lead teams, drive operational performance and deliver consistently high standards across our T3 venues.

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You will work closely with the senior leadership team to support daily operations, develop your teams and deliver exceptional customer experiences in a fast-paced airport environment.

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Tasks & Responsibilities

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• Leading by Example: Foster a culture of excellence in service, hospitality, and teamwork across all venues.
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• Ensuring Operational Excellence: Oversee day-to-day operations across multiple venues, ensuring smooth, efficient, and high-quality service.
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• Team Development: Train, motivate, and mentor teams to deliver exceptional guest experiences.
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• Collaborative Leadership: Work closely with Venue Managers, chefs, and front-of-house teams to create a cohesive, high-performing operation.
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• Commercial Performance: Support sales, labour, stock and operational performance to achieve business objectives.
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• Compliance: Ensure food safety, WHS, RSA and company standards are consistently maintained.
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• Brand Ambassador: Ensure brand standards and reputation are maintained across all aspects of the operation.
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What Skills & Experience Are We Looking For?

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• 3+ years' experience in a hospitality management role, ideally in a multi-site or high-volume environment.
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• Demonstrated experience leading and developing teams.
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• Strong operational and commercial management skills.
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• Experience managing labour, budgets and stock.
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• Strong knowledge of food safety, WHS and hospitality compliance.
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• Current RSA Certificates.
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• Excellent communication, organisational and problem‐solving skills.
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• A hands‐on leadership style with a positive, can‐do attitude.
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The Benefits

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• Meal Allowance – Enjoy a daily allowance to spend across our venues.
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• Discounted staff parking available onsite.
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• Ongoing training and development opportunities.
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• Opportunities to grow within a leading global hospitality company.
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• Access to our Employee Assistance Program (EAP).
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About Us

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SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.43,000 colleagues in over 600 locations across nearly 40 countries.

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We operate sit-down and quick service restaurants, cafes, lounges and food‐led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national and local brands. These include our own brands (such as Urban Crave, which brought the first "street eats" concept to airports in the US and Nippon Ramen, a noodle and dumpling concept in the APAC region) as well as franchise brands (such as M&S, Starbucks and Burger King).

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Our SSP Asia Pacific journey started in Thailand over 25 years ago. Since then, we have grown to include Singapore, Hong Kong SAR, Australia, New Zealand, the Philippines, Malaysia and Indonesia, with more than 5,500 colleagues, 150 brands and 300 stores.

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Our purpose is to be the best part of the journey, and this is underpinned by our aim to bring leading brands and innovative concepts to our clients and customers around the world, with an emphasis on great value, taste, quality and service – using digital technology to boost efficiency.

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Our people are at the heart of our business, and our values are integral to our business, underpinning everything we do.

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• We are one team ... working together and sharing our best ideas to fulfil our global potential.
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• We are results focused ... delivering great food and service for our customers and outstanding results for our clients, shareholders and colleagues.
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• We all make a difference ... respecting each other, acting responsibly and being accountable for the contributions that we make.
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• We are bold ... seizing opportunities, innovating and quickly adapting every day.
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• We celebrate success ... recognising and valuing everyone's achievements.
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We are an equal opportunity employer and do not unlawfully discriminate against applicants for employment based on colour, ancestry, national origin, citizenship, age, physical disability, pregnancy, religion, sex, gender, gender identity, gender expression, marital status, sexual orientation, genetic information, or any other bases protected by local law. Subject to legitimate business requirements, all recruitment actions are based solely on the company's legitimate business needs and an individual's qualifications.

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We are looking for talented and passionate individuals to join SSP to start their best part of their journey.

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To find out more, please visit: www.foodtravelexperts.com

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Important Note: All successful applicants will be required to obtain an Aviation Security Identification Card (ASIC) which requires a background and criminal history check from the country of origin. All employment offers are conditional on being able to hold and maintain an ASIC.