Duty Manager - Rydges Darling Square

Job Description

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Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

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EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities \n

As a Duty Manager you will pay a pivotal in delivering our signature guest experience while managing the daily operations of the Front Office. You'll oversee check-in and check-out, manage guest queries and complaints on the spot, and support the front office team through busy periods, all while keeping operations running smoothly across the hotel.

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• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
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• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
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• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
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• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
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• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
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• Ensure effective communication across departments to support operational efficiency and guest experience.
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• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
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• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.
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What You’ll Bring \n

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• 1+ years of experience a duty manager role or similar within a branded or independent hotel.
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• The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
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• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
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• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
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• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
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• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
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• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.
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How You Work \n

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• Daymaker ethos — no one’s too big for the small things.
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• Owner’s mindset — acts on data/feedback; ships improvements.
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• Hands-on and non-hierarchical — leads from the front.
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Perks from Day One \n

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

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• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
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• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
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• Seasonal perks at Thredbo.
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• Rapid career growth across our hotel & entertainment network.
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• Paid parental leave; community & volunteering opportunities.
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Police Check Acknowledgement \n

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

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