Customer Service - Freight Forwarding
Job Description
Most CS roles ask you to stay in your lane. This one is different. You'll own a dedicated portfolio, build real relationships, and work closely enough with the commercial team that the path toward a more commercial role is genuinely there for the right person.
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This is an established forwarder with a genuinely impressive client base, household names across a wide range of cargo types, and the kind of volume that keeps things moving. It's also a business known for its people, many have been here for years, and that says something about the environment you'd be stepping into.
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There's real room to grow here too, with a natural pathway toward a more commercial, key account style role for the right person.
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Why consider?
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Own a dedicated portfolio and build genuine, multilevel client relationships
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Work with recognisable national brands across varied cargo types
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High volumes and genuine exposure to a busy, established operation
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A long-tenured team and a pathway toward a broader commercial role
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You will
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Manage a dedicated portfolio of clients and build strong relationships across their organisations
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Provide expert support on import and export sea cargo, including quoting and rate sourcing
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Coordinate international shipments end to end on behalf of customers
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Liaise confidently with clients, carriers, and the global partner network
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Work closely with the Cargo Development team to understand customer needs and deliver tailored solutions
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Deliver timely reporting, communication, and proactive customer updates
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You have
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A proactive, solutions-driven mindset and a genuine passion for customer service
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A proven background in customer service or sales support within freight forwarding
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Minimum 2 years experience in freight forwarding or shipping
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Strong organisational skills and the ability to excel in a fast-paced, high-volume environment
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Excellent communication skills and the confidence to build strong client relationships
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Your own transport, as public transport is not available in the area