Sales Manager

About the Role

An exciting opportunity exists for an accomplished Residential Sales Manager to join a large, established national services organisation and take ownership of residential sales performance across its northern region.

This is a highly visible leadership position responsible for driving revenue growth, customer experience and sales effectiveness across a multi-branch operation. A major focus will be building, leading and developing a high-performing call centre and customer service function covering both inbound and outbound residential sales.

You’ll combine strategic sales leadership with hands-on people development, using data, CRM insights and call centre analytics to improve conversion, customer satisfaction and overall performance. If you’re a commercially minded sales leader who enjoys building teams, improving customer journeys and creating a genuine performance culture, this represents an outstanding opportunity to make an impact within a national market leader.

Duties

• Develop and execute regional residential sales strategies aligned with broader national objectives.
• Drive revenue growth through effective sales planning, forecasting and performance management.
• Lead, mentor and develop a high-performing call centre and customer service team across inbound and outbound residential sales.
• Establish and monitor KPIs across conversion, growth, sales targets, customer satisfaction and call centre performance.
• Partner with branch leaders to align local sales initiatives with regional priorities.
• Champion a customer-first culture and continuously improve the customer journey across all touchpoints.
• Use customer feedback and performance insights to identify opportunities for service improvement.
• Develop and deliver sales, product knowledge and customer engagement training.
• Provide regular coaching, performance reviews and development planning to build capability and accountability.
• Utilise CRM and call centre analytics to identify trends, risks and commercial opportunities.
• Provide clear performance reporting and actionable insights to senior leadership.
• Work collaboratively across operations, sales, marketing, finance and people functions to support regional growth.

Skills & Experience

• Experience in a senior sales leadership role, ideally within a service-based, call centre or B2C environment.
• Proven experience leading multi-site teams and driving performance across a region.
• Demonstrated ability to build and scale high-performing sales or customer service teams.
• Strong understanding of residential sales cycles, customer acquisition and revenue generation.
• Experience managing call centre performance, conversion metrics and customer service KPIs.
• Strong analytical capability with experience using CRM and call centre platforms to drive performance.
• Excellent leadership, coaching and stakeholder management skills.
• A hands-on leadership style with a genuine focus on developing people and building succession capability.
• Strong commercial and strategic thinking with the ability to translate broader objectives into practical sales initiatives.
• Experience within home services or another B2C service environment will be highly regarded.
• A demonstrated ability to influence stakeholders at all levels and foster a culture of accountability, development and continuous improvement.

About the Company

This organisation is one of Australia’s largest providers within its specialist services sector, with a national footprint spanning more than 55 branches and a substantial residential and commercial customer base.

The organisation offers genuine career development, structured training and the opportunity to build a long-term career within a large national business. Its culture places a strong emphasis on trust, innovation, customer service and developing its people.

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