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RGIT Australia
Front Office Reception/Patient CoordinatorRGIT Australia • Melton, AU
Front Office Reception/Patient Coordinator

Front Office Reception/Patient Coordinator

RGIT Australia • Melton, AU
4 days ago
Job description

Posted 21 Sep 2026

Description

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world‑class expertise, artistry, and innovation to deliver natural, confidence‑boosting results.

  • We are now seeking an experienced Front Office Coordinator/ Patient Coordinator to join our Melton team, a pivotal role that combines patient care with exceptional sales and communication skills.

About You The Role

You’ll begin as a Front Office Coordinator – the warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you’ll help create a memorable and seamless experience for every client. But this role goes beyond the front desk. If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you’ll transition into a Patient Sales Consultant – guiding clients through their smile journey with care and clarity.

What You’ll Be Doing

  • Welcome patients with professionalism and warmth
  • “Check in” and “check out” clients while managing appointment schedules
  • Handle phone enquiries and complete admin tasks with accuracy and efficiency
  • Create a calm, confident environment that puts patients at ease
  • Coordinate with the wider team to ensure smooth daily operations

What You’ll Be Growing Into

  • Lead tailored consultations to support patients through their decision‑making journey
  • Build trust and rapport with clients while presenting treatment options
  • Manage treatment plans, appointment scheduling, and follow‑up communicationCollaborate with clinicians to ensure personalised, high‑quality care
  • Use your natural ability to influence and connect to drive conversions

About You

  • You might come from hospitality, healthcare, dental, high‑end retail, or sales – but you bring a premium customer service mindset to everything you do.
  • You’re confident, warm, and thrive in high‑touch, people‑focused roles.
  • You’re organised, detail‑oriented, and love creating structure and calm in busy environments.
  • You’re ambitious, emotionally intelligent, and eager to grow into a role with more responsibility and impact.
  • You’re motivated by helping people and delivering meaningful results.

What We Offer

  • A clear career pathway from Front Office to Patient Sales Consultant
  • Regular hours – typically Monday to Friday – no late nights, no Sundays
  • Tailored development, premium training, and mentoring from a high‑performing team
  • A beautiful clinic environment and a values‑driven culture
  • The chance to help people transform their lives and feel proud doing it

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Front Office Reception/Patient Coordinator • Melton, AU

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