Service Engineer
The Service Engineer works with the Service Manager and the wider Service Team to provide Scitek's customers, and the Scitek Sales Team, with safe, timely and technically sound solutions to equipment and technical service needs. Based in Melbourne, the role supports the Victorian customer base while contributing to Scitek's national service capability.
Key responsibilities
Perform equipment repairs on Scitek represented products
Perform assessments and quotations on service jobs
Perform onsite installations and provide user training
Perform repairs within agreed timeframes, subject to parts availability
Maintain precise and timely documentation of all work performed in NetSuite, including service reports and expenses
Work with the Sales Team to promote Scitek products and provide technical support
Communicate with Scitek suppliers in a professional manner to progress service tasks
Communicate with customers in a friendly and professional manner, providing training, support and recommendations
Comply with all OH&S requirements onsite and offsite, and promptly report issues to the Service Manager
Comply with all relevant road and safety regulations while travelling to and from customer sites
About you
Valid Victorian (or equivalent) Class C driver's license
Proven ability to diagnose and resolve technical faults across electrical and mechanical systems
Proficient in the use of tools and diagnostic equipment (Multimeter, vacuum gauges etc.)
Excellent written and verbal communication skills
Strong, creative problem-solving skills applied to technical challenges
Capable of working independently and collaboratively within a team environment
Well organised, with sound time-management and prioritisation skills
Licensed Electrician registration in Victoria, or a current Refrigeration and Air Conditioning licence (e.g. ARCtick), highly regarded but not essential
Experience both in the use and repair of scientific vacuum and process chemistry equipment highly regarded
About us
Scitek Australia Pty Ltd provides customised high-end equipment solutions for scientific and industry, supported by engineers with 30+ years of experience. We provide installation, servicing and application support for a range of different equipment.
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