Customer Service Consultant

Job Description

Cox Purtell Staffing Services – Underwood QLD

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Customer Service Consultant
\n Kitchen Hardware Showroom
\n $75k - $80k + Super
\n UNDERWOOD, QLD - 4119
\n Permanent - Full-time
\n On-site role (Monday - Friday 9 - 5 only)

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Cox Purtell is currently working with a world-renowned, family-owned global leader in functional furniture fittings, who are seeking a dedicated and customer-focused individual to join their team as a Showroom Consultant. Their products are trusted in kitchens and homes around the world, and as a family-owned company, they place a genuine emphasis on their people, offering real opportunities for career growth and development within a global organisation.

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Role Overview:

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Reporting to the State Sales Manager, as Showroom Consultant you would plan and deliver marketing and sales activities to grow the product range within their showroom market. It's a great fit for someone with a retail, trade counter or customer service background, perhaps from a hardware, kitchen supply or similar showroom environment, who enjoys a hands‐on, customer‐facing role.

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Duties include but are not limited to:

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Customer Support:

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• Responsible for greeting customers and supporting them through their visit at the Showroom.
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• Responsible for answering incoming calls in a timely and professional manner.
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• Responsible for maintaining customer/visitor registration database.
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• Maintain and develop existing and new customers face‐to‐face through appropriate propositions and ethical sales methods.
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• Where required, support all staff in preparing for customer visits, trade events, or VIP customer visits.
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• Attend and assist in representing the organisation at trade shows, exhibitions and special events as required.
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• Responsible for follow up calls, communications and campaigns as required.
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Administrative:

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• Perform general administration duties as required within the role and in a timely fashion (maintaining files, records & documents).
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• Ensure showroom and aligned state is well maintained including:
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• Appearance, cleanliness and hygiene.
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• Working order of displays and equipment.
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• Building maintenance as per lease agreements.
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• Ensure marketing material and brochures are readily available.
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Planning:

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• Through internal training and product knowledge, be competent in presenting specific topics to a variety of audiences.
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• Utilise internal program to maintain and develop a computerised customer and prospect database.
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• Assist with new product release campaigns, functions and training programs as required.
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Skills & Experience:

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• Well‐developed inter‐personal skills.
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• Solid organization skills.
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• Ability to work well with others.
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• Problem solving and time management skills.
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• Effective verbal, presentation and listening communications skills.
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• Effective written communications skills.
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• Previous experience/exposure to an internal sales environment particularly in relation to kitchen hardware would be highly regarded.
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Why Apply?

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• Be part of a world‐renowned, family‐owned company with a strong focus on people, quality and values.
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• Work with a dynamic team committed to delivering exceptional customer service.
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• If you're a customer‐focused individual with a passion for providing outstanding service and technical support, we want to hear from you!
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