Loss Prevention Manager

Job Description

This is a critical role protecting company assets, minimising shrinkage, and driving compliance across a national retail environment. You'll lead investigations into theft, fraud, and policy breaches, while using data-driven insights to support retail teams and strengthen risk management. Combining hands-on training, strategic leadership, and compliance oversight, this role drives operational excellence and delivers measurable results in shrinkage reduction.
\n This is a field-based position, with one day a week at Support Office and the remainder spent travelling to stores across Victoria. Travel to SA/TAS occurs periodically, depending on active LP cases.

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Key Responsibilities

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• Contribute to Loss Prevention policies and procedures in line with company objectives
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• Monitor shrinkage trends, identify contributing factors, and implement targeted action plans
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• Lead investigations into theft, fraud, and policy breaches, with thorough evidence gathering and clear reporting
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• Conduct regular reviews of store operations, cash handling, and inventory management
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• Manage CCTV and physical security systems
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• Train staff on emergency response, workplace safety, and theft prevention
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• Deliver training programs to build awareness and accountability across retail teams
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• Collaborate with key stakeholders and local law enforcement to strengthen operational integrity
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• Partner with the LP team to deliver KPI results
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• Leverage BI reporting and analytics to detect areas of non-compliance
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• Promote a culture of responsibility and operational excellence
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Skills & Experience

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• Minimum 5 years' experience in retail loss prevention, risk management, or a comparable leadership role
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• Proven experience in investigations and data analytics highly desirable, with proficiency in Power BI and advanced Excel
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• Strong problem-solving abilities, high integrity, and keen attention to detail
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• Experience with security systems including CCTV and EAS technologies highly valued
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• Excellent communication skills, with the ability to deliver training and collaborate effectively with stakeholders to drive results
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• Skilled in conflict resolution, able to meet deadlines and work independently with sound judgement
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What's on Offer

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• A national, well-known retail brand with a strong presence across ANZ
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• Autonomy to shape and lead loss prevention strategy across a large store network
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• Variety through a genuinely field-based role, balanced with strategic input at Support Office
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