Hotel Supervisor - Front Office

We’re looking for an enthusiastic and committed Front Office Supervisor to join and lead our Front Office team at Holiday Inn & Suites Bondi Junction by IHG. You'll play a vital role in delivering exceptional guest experiences and helping create a warm, welcoming, and guest-focused environment.

What’s on offer

• Full-time role based in vibrant Bondi Junction
• Steps away from the Bondi Junction Transport Hub
• Discounted accommodation worldwide
• Ongoing training, development, and career growth
• Be part of a supportive and passionate team

Responsibilities

• Support daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction
• Help lead, train, and support the Front Office team, fostering a collaborative and guest-first culture
• Manage rostering and ensure adequate coverage during peak times
• Resolve guest concerns promptly and professionally
• Work closely with other departments, especially housekeeping and reservations, to deliver a seamless guest experience
• Oversee billing, payments, and adherence to credit procedures
• Maintain a high standard of presentation, ensuring team members are in uniform and delivering service with genuine warmth
• Monitor room allocations, manage special requests, and accommodate VIP guests
• Uphold safety, security, and hotel policies at all times
• Provide leadership, coaching, and support to your team, helping them grow and succeed
• Handle any maintenance issues by reporting faults promptly

Requirements

• 1-2 years of Front Office leadership experience in a hotel environment
• Proficiency with OPERA (essential) and general administration (Microsoft Office)
• Strong organisational skills with the ability to multitask and remain calm under pressure
• Exceptional communication skills and the ability to connect with guests from all walks of life
• A genuine passion for hospitality and delivering memorable guest experiences
• Flexibility to work various shifts, including mornings, evenings, weekends, and public holidays

La Vie Hotels and Resorts is an owner-centric, independent hotel management company, offering tailored, strategic management solutions for a diverse range of properties. Partnering with major international brands, our portfolio spans across Australia, Asia, and Europe, including bustling city hotels, luxury resorts, and boutique destinations.

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