Insurance Specialist

Hybrid role, Happy to talk flexible working

The opportunity

Bring your call centre skills to a career with real growth.
If you’re confident on the phone, great with customers, and enjoy resolving issues first time, this could be your next step. At QBE, we value the experience you bring from inbound, outbound or contact centre roles—handling enquiries, building rapport, and delivering great service under pressure.

As an Insurance Specialist, you’ll be the first point of contact for our customers, using your problem‑solving and communication skills to guide them through their insurance queries and make every interaction count.

We provide full-time paid training, ongoing coaching, and a rotating weekday roster (8am–8pm) with optional Saturdays—designed to support flexibility and work–life balance.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Ad day in the life of an Insurance Specialist may look a bit like this:

Sell QBE products and services by delivering excellent customer service and fostering great relationships with customers via inbound calls.

Deliver exceptional help to our customers and partners by managing inbound queries, on average 30-50 calls per day.

Learn about our insurance portfolios and various partnerships to build strong relationships with diverse internal and external stakeholders.

Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines.

About you

To be successful in this role, you will enjoy working in a fast-paced customer facing environment, where you will be learning and developing from day 1. Previous experience in call centre environment preferred.

You will also have:

• Clear, friendly phone manner; able to talk and type simultaneously
• Strong communicator with a positive, can-do attitude
• Quick to learn new systems; confident with computers and numbers
• Calm and resilient in fast-paced environments
• Builds rapport easily; delivers timely solutions to diverse customers
• Detail-oriented with strong multitasking and prioritization skills

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com

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