This is an excellent opportunity for someone early in their career who is eager to develop expertise in intelligence-led fraud investigation within a fast-paced, purpose-driven environment.
In this role, you'll support the triage, administration, and processing of counter fraud activities across our insurance portfolio. Day to day, you'll:
Apply your knowledge of the insurance or financial crime industry to support effective fraud identification and case management
Utilise the intelligence cycle to inform and strengthen counter fraud positions, building this knowledge in a hands-on operational context
Apply strong critical thinking and logical reasoning to assess complex scenarios and build a coherent picture of events
Prepare accurate, well-structured briefs and findings for peers and external stakeholders, communicating key information clearly and with precision
Leverage open-source intelligence (OSINT) techniques or develop this capability to enhance counter fraud outcomes
Manage a portfolio of cases with a focus on timely turnaround, meeting established metrics and contributing to high customer service standards
Engage professionally and empathetically with sensitive content, maintaining composure, objectivity, and discretion at all times
Stay across emerging fraud trends, evolving methodologies, and relevant legislative frameworks including the General Insurance Code of Practice (GICOP), the Insurance Contracts Act, and the Privacy Act
Build strong working relationships with internal and external stakeholders, adapting your communication style to suit your audience
We're open to candidates from a range of backgrounds. Whether you come from insurance, law enforcement, intelligence, or a related field — if you're curious, resilient, and analytical, we'd love to hear from you.
Strong computer literacy and administration skills, with the ability to navigate investigative tools and systems effectively
Excellent interpersonal skills — you build rapport easily and communicate with confidence across all formats
Proven time management skills, with the ability to prioritise competing demands and consistently meet deadlines
The ability to work both independently and collaboratively, with the professional resilience to thrive in a complex, demanding environment
A naturally inquisitive mindset and a genuine interest in fraud, intelligence, or financial crime
Tertiary qualifications in intelligence, criminology, justice, or a related discipline would be highly regarded
Previous experience in the insurance industry, preferably within a claims environment
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Junior Analyst - Fraud • Brisbane, AU
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