Senior Parts Specialist

Job Description

1. Australian Parts Business Development

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• Build and operate the Australian parts business framework.
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• Develop the overall parts business architecture, governance model and operating structure.
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• Establish parts processes, standards, policies and operating mechanisms.
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• Define responsibilities and interfaces between Head Office, the Australian business, warehouse/logistics providers, dealers and suppliers.
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• Develop parts KPIs, reporting and performance management mechanisms.
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• Continuously improve the operating model as vehicle parc and business volume grow.
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2. Parts Demand Forecasting & Supply Planning

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• Develop and maintain rolling parts demand forecasts for the Australian market.
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• Forecast demand based on vehicle sales, vehicle parc, model mix, service intervals, historical consumption, failure rates and market activities.
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• Align parts demand with vehicle sales plans and parc development.
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• Develop purchasing, replenishment and inventory plans.
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• Monitor Head Office production, procurement and shipment schedules.
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• Identify critical parts, supply risks, shortages and potential excess inventory.
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• Develop corrective actions for stock-outs, excess and obsolete inventory.
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3. Warehouse & Inventory Management

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• Manage Australian parts warehousing operations and warehouse capability development.
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• Support warehouse location, operating model and implementation planning.
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• Manage receiving, storage, picking, dispatch, returns and stocktaking processes.
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• Ensure accurate inventory movement and inventory records.
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• Establish safety stock, reorder points and inventory control parameters.
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• Monitor inventory accuracy, value, structure, turnover and overall inventory health.
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• Control shortages, excess, slow-moving and obsolete inventory.
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• Manage third-party logistics warehouse providers where applicable.
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4. Parts Logistics Management

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• Manage international parts transportation from Head Office to Australia.
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• Manage domestic distribution from ports/warehouse to dealers and authorised service providers.
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• Monitor shipment schedules, delivery status and logistics exceptions.
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• Coordinate logistics providers to resolve delays, loss, damage and other transportation issues.
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• Monitor parts delivery performance and on-time delivery.
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• Improve transportation efficiency, network design and logistics cost.
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• Support the development of the Australian parts distribution network.
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5. Dealer Parts Business Management

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• Support and manage dealer parts operations.
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• Establish and improve dealer parts ordering, sales and inventory processes.
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• Manage parts sales agreements and relevant commercial terms.
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• Monitor dealer purchasing, inventory and parts sales.
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• Analyse dealer demand and inventory structure.
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• Support dealers in maintaining appropriate inventory levels and parts availability.
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• Monitor dealer parts KPIs and drive improvement actions.
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6. Parts Policies & Dealer Incentive Mechanisms

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• Develop, implement and continuously improve Australian parts policies.
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• Establish rules and operating mechanisms covering parts ordering, inventory, supply and returns.
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• Develop dealer incentive and control mechanisms based on relevant business performance.
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• Manage the execution, calculation, settlement and effectiveness tracking of incentive programs.
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• Monitor policy implementation and identify execution gaps.
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• Drive corrective actions and ensure consistent implementation across the dealer network.
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7. Parts Returns, Exchanges & Quality Management

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• Manage parts returns and exchange processes.
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• Review and track dealer return/exchange requests and abnormal parts.
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• Coordinate with Head Office, suppliers and dealers on parts quality and supply issues.
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• Analyse recurring quality, packaging and transportation issues.
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• Follow up supplier and Head Office corrective actions.
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• Support warranty parts and related claims processes.
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• Ensure parts returns and related processes comply with company policies and applicable Australian requirements.
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8. Head Office, Dealer & Local Supplier Coordination

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• Coordinate with Head Office parts, procurement, supply chain, technical and quality teams.
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• Work closely with Australian dealers and authorised service providers.
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• Manage interfaces with local parts suppliers, warehouse providers and logistics partners.
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• Resolve parts supply, pricing, quality, logistics and inventory issues.
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• Establish early-warning mechanisms for critical parts supply risks.
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• Escalate and resolve major supply interruptions and service-impacting risks.
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• Ensure timely and stable parts supply to the Australian aftersales network.
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9. Parts Commercial & Profitability Management

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• Manage and optimise the Australian parts pricing structure and commercial terms.
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• Analyse purchasing cost, logistics cost, warehousing cost and selling price.
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• Monitor parts gross margin and profitability.
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• Support pricing strategy and price adjustments by model, parts category, market demand and competitive environment.
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• Analyse sales volume, product mix, margin and inventory investment.
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• Identify low-margin, high-inventory and low-turnover areas and develop improvement actions.
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• Balance parts availability, price competitiveness, inventory investment and business profitability.
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10. Data Analysis & Management Reporting

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• Manage parts business data and reporting.
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• Analyse demand, purchasing, supply, inventory, sales and logistics performance.
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• Monitor key KPIs including:
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• Parts availability
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• Inventory accuracy
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• Inventory turnover
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• Stock-out rate
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• Inventory value
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• Parts sales and gross margin
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• Identify trends, abnormalities and potential risks.
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• Prepare regular parts business analysis and management reports.
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Qualifications & Experience

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• 5+ years of relevant professional experience, including at least 3 years in automotive parts, automotive aftersales, automotive supply chain, dealer parts management or a related field.
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• Australian local experience is preferred.
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• Australian automotive industry or automotive parts experience is highly preferred.
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• Experience with an automotive OEM, importer, dealer group, parts supplier or aftersales organisation.
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• Strong understanding of automotive parts operations and the aftersales parts supply chain.
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• Experience in demand forecasting, inventory management, warehousing and logistics.
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• Experience in dealer parts management.
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• Experience with supplier and third-party logistics management.
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• Strong analytical skills and advanced Excel capability.
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• Strong cross-functional communication and problem-solving skills.
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• Ability to independently build and operate an Australian parts function.
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• Strong ownership and execution capability.
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• Good written and spoken English.
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• Willingness to travel when required.
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Preferred Experience

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• Australian OEM/importer/dealer parts experience.
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• Experience building a new parts operation or automotive brand from 0 to 1.
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• Parts warehouse establishment or 3PL management.
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• Dealer parts policies, incentives and commercial mechanisms.
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• Parts demand forecasting and inventory optimisation.
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• International import and Australian domestic logistics.
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• Dealer parts sales and commercial management.
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• DMS, ERP or automotive parts management systems.
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• Familiarity with Australian automotive aftersales, warranty and consumer regulatory requirements.
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Core Competencies

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• Automotive Parts Expertise
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• Parts Business Development
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• Demand Forecasting & Supply Planning
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• Inventory Management
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• Warehouse & Logistics Management
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• Dealer Parts Management
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• Data Analysis
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• Problem Solving
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• Stakeholder Management
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• Ownership & Execution
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Key Success Measures

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• Australian parts business structure, processes and governance successfully established.
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• Stable and timely supply of critical parts.
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• Healthy and accurate inventory with controlled stock-outs, excess and obsolete stock.
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• Stable warehouse operations and reliable dealer delivery performance.
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• Effective dealer parts ordering, inventory and policy management.
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• Effective implementation of incentive and control mechanisms.
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• Appropriate parts pricing, margin and inventory investment.
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• Continuous improvement in parts business efficiency and profitability.
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