Client Services Officer / Administration Assistant

Our client is seeking an experienced Client Services Officer / Administration Assistant to join a well-established professional services business located on the Sunshine Coast. This is a varied, hands-on role suited to someone who is organised, personable and enjoys working with clients while supporting a busy team.

This is a permanent, full-time position offering $65,000 – $80,000 + Super, depending on experience. You’ll play an important role in providing quality client service and administrative support across the business.

What you’ll be doing:

• Welcoming clients and professionally managing incoming calls
• Preparing, collating and uploading client documentation for electronic signing
• Assisting with the creation and management of work in progress
• Maintaining accurate and confidential client records and documentation
• Processing documentation and lodgements with relevant government authorities
• Liaising with external government departments and regulatory bodies
• Preparing and distributing client communications and newsletters
• Assisting with digital marketing and general business communications
• Monitoring debtors and following up outstanding accounts
• Providing diary and email management support
• Providing general administration and office support as required
• Managing communications with government departments such as the ATO and ASIC

What you’ll need:

• A minimum of 2–3 years' experience in office administration or client services
• Previous experience within accounting, financial services or another professional services environment is highly regarded
• Strong Microsoft Office 365 skills, including Word, Excel, Outlook and Teams
• Confidence learning and working across different software platforms
• Experience with Xero, XPM, FYI Docs or FuseSign is advantageous
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Excellent time management and the ability to manage competing priorities
• A professional telephone manner and strong interpersonal skills
• A high level of discretion and confidentiality
• A positive, adaptable and team-focused attitude
• Full working rights in Australia

What’s in it for you:

• $65,000 – $80,000 + Super, depending on experience
• Full-time permanent employment
• A supportive and collaborative team environment
• Ongoing training and professional development
• Career development opportunities
• A modern Sunshine Coast workplace
• Varied responsibilities and genuine client interaction
• A positive approach to work-life balance

How to apply:

To complete your application for this position please click on the "APPLY" button. Online applications are preferred however for a confidential enquiry please call 08 9221 8122.