*Customer Support Coordinator - Lidcombe Place Care Community

Job Description

*Customer Support Coordinator - Lidcombe Place Care Community

\n

"At Opal HealthCare, we know that companies don't succeed - people do."That's why everything we do is driven by our purpose:to bring joy to those we care for, guided by our values ofCompassion,Accountability,Respect andExcellence reflect thatCARE is at the heart of everything we do.

\n

We are looking for a friendly, organised and proactive Customer Support Coordinator to be a key point of contact for residents, families, stakeholders and internal team. Located in the Auburn area.

\n

About the role

\n

\n
• Permanent Full-Time opportunity
\n
• Monday to Friday
\n
• $33.65 - $42.37 per hour (DOE), plus 12% superannuation
\n

\n

In this role, you will provide high-quality support, coordinate enquiries and tours, maintain accurate records and help ensure every interaction is handled with empathy, professionalism and care.

\n

What we offer

\n

\n
• Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy
\n
• Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships.
\n
• A supportive and collaborative team environment.
\n
• Meaningful work where you can make a positive difference for residents and their families.
\n
• A values-led workplace that recognises professionalism, care and teamwork.
\n

\n

Key responsibilities

\n

\n
• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
\n
• Respond to enquiries via phone, email and in person in a timely, professional and helpful manner.
\n
• Coordinate requests, bookings, forms and follow-up actions from start to finish.
\n
• Maintain accurate records, updates and outcomes in relevant systems.
\n
• Identify, escalation and follow up priority matters to ensure appropriate resolution.
\n
• Support a positive experience by providing clear information, guidance and reassurance.
\n
• Ensure our care community is a welcoming environment and a hub of connection
\n
• Build strong relationships with residents, families, colleagues and external stakeholders.
\n

\n

About you

\n

\n
• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
\n
• Excellent verbal and written communication skills.
\n
• Excellent personal presentation
\n
• Strong organisational skills and attention to detail.
\n
• Ability to manage multiple enquiries and follow tasks through to completion.
\n
• Comfortable using customer management systems, Microsoft Office and general digital tools.
\n
• A collaborative approach and willingness to support team goals.
\n
• Professional, respectful and empathetic approach to all interactions.
\n