Customer Service & Operations Coordinator

Job Description

Customer Service & Operations Coordinator

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Join the future of luxury eyewear distribution.

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Proper Goods is seeking a highly organised and customer-focused Customer Service & Operations Coordinator to join our Brookvale team.

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This is a unique role that combines customer service, inventory management, warranty coordination and operational support. You'll be part of a small, high-performing team where no two days are the same, helping ensure our customers receive exceptional service while supporting the flow of premium eyewear brands across Australia and New Zealand.

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If you enjoy solving problems, keeping things organised, working with systems and delivering great customer experiences, we'd love to hear from you.

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About Us

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Proper Goods is a modern eyewear distributor representing some of the world's most respected independent eyewear brands, including Mykita, Moscot, Garrett Leight, Ahlem, Lunor and more.

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We challenge industry norms through exceptional service, operational excellence and a passion for premium products. Our team is ambitious, collaborative and committed to continuous improvement.

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The Role

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Reporting to the Operations Manager, you'll play a key role across both customer service and operations.

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Customer Experience

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• Respond to customer enquiries via phone and email
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• Process orders and assist with product enquiries
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• Coordinate warranty claims, repairs and returns
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• Provide after-sales support and follow customer issues through to resolution
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• Maintain accurate customer records and system notes
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• Work closely with our sales team to support customer success
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Operations & Inventory

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• Receive and process inbound stock deliveries from international suppliers
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• Perform product quality control checks and inventory verification
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• Process supplier returns, repairs and warranty replacements
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• Assist with stock control and inventory accuracy
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• Support regular stocktakes and inventory audits
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• Coordinate freight and shipment enquiries where required
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• Maintain a clean, organised and efficient operational environment
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Team Support

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• Cross-train across customer service and inventory functions
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• Provide leave and peak-period coverage for teammates
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• Support continuous improvement initiatives across operations
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What You'll Bring

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• Previous experience in customer service, operations, logistics, inventory, retail operations or a similar role
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• Excellent communication skills and a professional phone manner
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• Strong attention to detail and organisational skills
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• Confidence working with systems, ERPs and inventory software
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• A proactive, solutions-focused approach
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• Ability to manage multiple priorities while maintaining accuracy
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• A positive attitude and willingness to learn
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Highly Regarded

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• Experience with inventory management or stock control
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• Experience processing returns, warranties or repairs
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• Experience working in wholesale, distribution, retail or e-commerce businesses
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What We Offer

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• Competitive salary
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• Employee Profit Share Program
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• Employee discounts on luxury eyewear
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• Ongoing training and development
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• Career growth opportunities within a growing business
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• Supportive and collaborative team environment
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At Proper Goods, we believe great people thrive when given trust, responsibility and the opportunity to make an impact.

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If you're looking for a role where you can build skills across customer service, operations and inventory management while representing some of the world's most exciting eyewear brands, we'd love to hear from you.