Office administrator

Job Description

HVAC Service Coordinator / Administrator \n

Caringbah | 3 Days Per Week | Opportunity to Progress Full-Time if you would like to in the future.

\n

Join a well-established trades business with a long-standing team, excellent clients and a supportive office environment.

\n

We are looking for an experienced administrator / all-rounder/ service coordinator to join a well-established HVAC business with a long-standing team, excellent clients and a supportive office environment.

\n

We are looking for an experienced Service Coordinator / Administrator to join the team in Caringbah. Initially working Wednesday to Friday, this role offers flexibility around hours and the opportunity to develop into a full-time position in the future if you would like it to.

\n

This is a varied role suited to someone who enjoys coordinating technicians, speaking with customers and keeping a busy service department organised.

The Role \n

Working closely with the Service and Operations team, your responsibilities will include:

\n

\n
• Answering incoming calls and responding to client enquiries
\n
• Booking maintenance jobs and service calls
\n
• Scheduling and coordinating service technicians
\n
• Liaising with customers and technicians via phone, email and text
\n
• Processing service and maintenance reports, quotes and invoices
\n
• Sending appointment reminders and following up outstanding tasks
\n
• Maintaining accurate records within Simpro
\n
• Sourcing and ordering spare parts and disposable filters
\n
• Updating Simpro catalogues and databases
\n
• Assisting with OH&S administration and safety records
\n
• General administration and office support
\n
• Ordering stationery and assisting with occasional post office duties
\n

About You \n

\n
• Previous administration, scheduling or service coordination experience
\n
• Experience within HVAC, electrical, plumbing or another trade/service-based business would be advantageous but we are open.
\n
• Strong customer service and communication skills
\n
• Confidence coordinating field-based technicians
\n
• Strong organisation skills and the ability to manage changing priorities
\n
• Good computer and data-entry skills
\n
• Previous Simpro or something similiar would be highly regarded
\n

What's On Offer \n

\n
• Initially 3 days per week – Wednesday, Thursday and Friday
\n
• Flexible working hours around the standard 8:00am–4:00pm- this can be flexible.
\n
• Opportunity to progress into a full-time position
\n
• Experienced, long-standing office team to support and mentor you
\n
• Regular salary reviews
\n
• Christmas bonuses
\n
• Free gym membership for you and your partner
\n
• Long-term career development opportunities
\n
• Established business with a high-quality client base
\n

\n

If you have experience supporting a busy trade or service team and are looking for a stable, long-term opportunity with a great team, we'd love to hear from you.

\n

#J-18808-Ljbffr