Sailpoint IAM Enterprise Tech Lead

Job Description

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• Permanent role with exccellent REM
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• Work with a household name
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• Sydney OR Melbourne location
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We are looking for a hands-on IAM Technical Lead to support a large client account. This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms.

Key Responsibilities \n

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• Provide technical leadership for IAM platforms (no people management responsibility)
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• Drive solution design validation, troubleshooting support, and technical governance
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• Act as escalation point for complex IAM issues and integrations
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• Work hands-on on incidents, service requests, and problem tickets
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• Perform deep troubleshooting and root cause analysis (RCA)
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• Support access provisioning issues, PAM onboarding, and integration failures
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• Ensure SLA adherence and operational stability
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• Lead and actively participate in priority incident calls
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• Provide technical ownership during Major Incident Management (MIM)
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• Support real-time mitigation and post-incident RCA activities
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• Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
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• Identify and implement automation and process improvements
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• Contribute to runbooks, SOPs, and knowledge management
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• Support audit, compliance, and remediation activities
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Required Skills (Must Have) Core IAM & Authentication Technologies \n

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• Strong hands-on experience in:
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• SailPoint Identity Security Cloud (ISC)
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• Radiator RADIUS Server
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• RSA Authentication Manager
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Operational & Support Expertise \n

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• ITIL Knowledge
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• Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
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• Strong capability in incident handling, RCA, and system troubleshooting
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• Experience in production support environments for critical security services
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IAM Functional Knowledge \n

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• Strong understanding of:
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• Identity lifecycle management (Joiner–Mover–Leaver)
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• Access provisioning & de-provisioning
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• Authentication and MFA workflows
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• RBAC / governance concepts
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