Customer Experience Expert - 6 month Contract
Job Description
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Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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Permanent Part‑Time | 20 hours per week 6‑month contract ending 23 March 2027 with the possibility of extension
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Pay: $34.28 per hour + superannuation.
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Join a trusted national brand where your customer service skills truly make an impact.
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Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.
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If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.
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About the Role\n
As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.
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- Roster: Monday to Friday \n
- Hours: 10:00am–2:00pm - You’ll also need to be comfortable working overtime and some Saturdays when required. \n
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- Role Type: Permanent Part‑Time This is a 6‑month contract through to 23 March 2027, with the possibility of longer‑term extension. \n
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You will be responsible for:
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- Delivering warm, professional face‑to‑face customer service \n
- Selling of Vehicle Accessory Products \n
- Greeting customers and visitors with a positive, helpful attitude \n
- Managing phone, email and in‑person enquiries \n
- Supporting the Service Centre Manager with daily operations \n
- Updating customers on repair lead times \n
- Conducting basic repair inspections on vehicles \n
- Educating customers on our full range of services \n
- Scheduling repair bookings and managing workflow \n
- Issuing invoices and raising job authorities \n
- Resolving customer concerns and following up queries \n
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About You\n
We’re looking for someone who brings professionalism, energy and initiative to the team.
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You will have:
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- Strong customer service experience (face‑to‑face preferred) \n
- Excellent verbal and written communication skills \n
- Professional presentation and a positive attitude \n
- Ability to problem‑solve and create customer‑focused solutions \n
- Strong time management and ability to prioritise in a busy environment \n
- Intermediate–advanced Microsoft Office skills \n
- Administration experience supporting daily operations \n
- Comfortable with sales and confident in educating customers on additional services \n
- A current driver’s licence (essential) \n
- Full Australian work rights (essential) \n
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Why Join Us?\n
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- Supportive, collaborative team culture \n
- Opportunities for growth and development \n
- Competitive hourly rate \n
- Reward & Recognition programs \n
- Work with a respected national brand \n
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If you’re ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us.
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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
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At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
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Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use.
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Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
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