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Maurice Family Investments Pty Ltd
Front Office ReceptionistMaurice Family Investments Pty Ltd • Dubbo, NSW, AU
Front Office Receptionist

Front Office Receptionist

Maurice Family Investments Pty Ltd • Dubbo, NSW, AU
4 days ago
Job description

Job Description

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Maurice Family Investments Pty Ltd – Dubbo NSW

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As the new owners of Quest Dubbo who are about to do a major refurbishment, we are looking for a special person to join our team and welcome guests to our property.

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As a Front Office Receptionist, you'll be involved in all aspects of our guests' stay. Our Front Office team is at the heart of the guest experience. From the moment a guest makes an enquiry or walks through our doors, through to the time they check out, we want them to feel genuinely welcomed, looked after and at home.

Key responsibilities \n

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  • Welcoming guests and providing friendly, professional service
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  • Checking guests in and out
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  • Managing accommodation enquiries and reservations
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  • Answering telephone and email enquiries
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  • Processing guest accounts and payments accurately
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  • Assisting guests with requests and resolving issues quickly
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  • Sharing your knowledge of Dubbo, including local restaurants, attractions and services
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  • Promoting Quest Dubbo and helping guests choose the right apartment for their stay
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  • Coordinating with our housekeeping and maintenance teams
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  • Assisting with meeting and conference facilities
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About you \n

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  • Naturally friendly, welcoming and approachable
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  • Confident dealing with guests both face-to-face and over the phone
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  • Calm and solution-focused when problems arise
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  • Well organised and able to manage multiple tasks
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  • Reliable and willing to be part of a team
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  • Professionally presented
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  • Comfortable using computers and learning new systems
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  • A strong communicator with good attention to detail
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  • Passionate about providing excellent customer service
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  • Previous experience in hotel reception, accommodation, tourism, hospitality or customer service would be highly regarded
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About us \n

Quest Dubbo is proud to provide our guests with a welcoming home away from home in the heart of Dubbo. We're a hands-on, supportive team where everyone plays an important role in delivering a great guest experience.

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Front Office Receptionist • Dubbo, NSW, AU

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