Enrolment Administrator

Job Description

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• Full-time, ongoing position at our Hawthorn campus
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• HEW 4 plus 17% super and attractive staff benefits
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About the Role

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Join Swinburne and play a vital role in supporting students throughout one of the most important stages of their university journey.

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As an Enrolment Administrator, you'll be part of the Enrolment Operations team, delivering high-quality enrolment services and exceptional customer support to current and future students. From processing enrolments, course amendments and withdrawals, to responding to enquiries and helping students navigate university processes, you'll ensure student records are accurate, compliant and up to date.

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This is an ideal opportunity for a highly organised and customer-focused professional who enjoys problem-solving, working in a collaborative environment and making a positive impact on the student experience. You'll work closely with colleagues across the University, contribute to continuous improvement initiatives, and support enrolment planning and onboarding activities that help students get off to a successful start.

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We're looking for someone with strong communication skills, excellent attention to detail and the ability to manage competing priorities in a fast-paced environment. Experience providing high-volume customer service and working with enterprise systems will be highly regarded.

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If you're passionate about providing exceptional service and helping students succeed, we'd love to hear from you.

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About You

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To be suitable for this role you will need to have experience in the below key accountabilities:

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• Well-developed oral and written communication skills with the demonstrated ability to effectively engage with a diverse client and stakeholder group.
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• Demonstrated organisational and time management skills with the ability to manage own workload and prioritise to ensure goals and targets are met.
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• Experience in the use of technology with good keyboard skills including large enterprise software systems and the Microsoft Office suite of products.
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• Demonstrated excellence in customer service skills in managing high numbers of enquiries, utilising problem-solving skills to provide information, advice and quality outcomes as a basis for service delivery.(Preferable)
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• General knowledge of the tertiary sector operating procedures. (Preferable)
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Qualifications

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• Completion of an associated diploma level qualification with relevant work related experience or a certificate level qualification with post- certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training.
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About Swinburne University of Technology

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Swinburne's strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

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Our Ad Astra strategy is the cornerstone of Swinburne's bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

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What We Offer You!

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• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
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• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
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• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.
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Want to learn more? Head over to our benefits page!

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Please Note: Appointment to this position is subject to passing a Working with Children Check.

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Applications Close: Monday 5th October.

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Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

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Diversity, Equity and Inclusion

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Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

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Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

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Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.

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We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

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We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

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For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact ***************@swin.edu.au or call +61 3 9214 3550. Please note: this phone number is for disability and reasonable adjustment enquiries only. General enquiries about the role can also be emailed to ***************@swin.edu.au.

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Victoria's Commitment to Action: Improving international student employment outcomes.

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As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

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As a Circle Back Initiative Employer, we commit to responding to every applicant.