Client Services Coordinator
R J Sanderson & Associates Pty Ltd – Albury NSW
R J Sanderson & Associates Pty Ltd is seeking a dedicated Client Services Coordinator to join our team in Albury, NSW. This is a full-time position based on-site in our Albury office with occasional visits to the Corowa office.
Key responsibilities
- Managing client enquiries and requests through various communication channels including phone, email and in-person interactions
- Scheduling appointments and coordinating meetings with clients and internal staff
- Maintaining accurate and up-to-date client records and database systems
- Processing documentation and ensuring all client information is filed appropriately
- Following up with clients to confirm appointments and gather necessary information prior to service delivery
- Providing administrative support to team members to ensure seamless service delivery
- Handling client complaints and concerns with professionalism and escalating issues when necessary
- Assisting with invoicing, billing queries and general financial administration related to client accounts
- Contributing to the maintenance of office systems and procedures to ensure efficiency
What we're looking for
- Previous experience in a client-facing administrative or customer service role
- Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients
- Strong organisational and time management abilities with the capacity to manage multiple priorities simultaneously
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with database management systems
- Ability to maintain confidentiality and handle sensitive client information with discretion
- A proactive and solutions-focused approach to problem-solving
- Attention to detail and accuracy in all administrative tasks
- Pleasant demeanour and genuine commitment to delivering outstanding customer service
- Flexibility and willingness to adapt to changing business needs
What we offer
- R J Sanderson & Associates Pty Ltd offers a supportive and professional work environment where your contributions are valued. We provide:
- A stable full-time position with a team-oriented company
- Opportunities to develop your skills and progress within the organisation
- A collaborative workplace culture where your ideas and feedback are welcomed
- Competitive remuneration package
- A role that offers meaningful interaction with clients and colleagues
About us
R J Sanderson & Associates Pty Ltd is a professional services firm based in VIC and NSW. We are committed to providing high-quality services and building lasting relationships with our clients. Our team is dedicated to delivering excellence in everything we do, and we pride ourselves on our professional approach and client-focused service. We are looking for individuals who share our values of professionalism, reliability and commitment to client satisfaction.
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