Service Delivery Manager

Job Description

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We are Lenovo. We do what we say. We own what we do. We WOW our customers.

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Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

Description and Requirements Customer Satisfaction Management: \n

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• Identify and analysis customer’s concerns and issues; and develop improvement plan to meet customer satisfaction
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• Build and maintain customer relationship
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• Provide support to resolve customer issues
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• Work with sales, pre-sales and product support team to address customer concern on product issue
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Services Partner Management: \n

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• Manages service partners to deliver maintenance services to Lenovo customer
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• Manage service partner's costs and drive service delivery performance
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• Develops service quality improvement and enhancement plans to improve efficiency and achieve cost saving
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Business and Process Management \n

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• Responsible for ANZ maintenance service business profit and lost
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• Identifies any cost saving opportunities and drives cost saving initiatives
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• Streamline and provide recommendation to improve the maintenance service process
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