Call Centre Consultant

Casual Opportunities | Noble Park, VIC

Be the calm voice when customers need it most.

At Australian Motoring Services, we help thousands of Australians every day when things don’t go to plan. Whether it’s a vehicle breakdown, roadside emergency, collision, or mobility issue, our team is there to provide support, reassurance, and practical solutions when customers need them most.

We’re looking for casual Customer Service Consultants to join our Customer Operations team in Noble Park.

This is a fast-paced role where you’ll support customers across a range of well-known automotive and mobility brands. If you enjoy helping people, solving problems, and working as part of a supportive team, we’d love to hear from you.

What you’ll be doing

As the first point of contact for our customers, you’ll:

• Assist customers experiencing vehicle breakdowns and roadside incidents
• Coordinate roadside assistance and recovery services
• Support customers following vehicle collisions
• Provide clear, accurate, and empathetic customer service
• Navigate multiple systems while maintaining a high level of accuracy
• Solve problems and deliver positive customer outcomes

No two days are the same, and you’ll play an important role in helping customers through unexpected situations.

What you’ll bring

We’re looking for people who are customer-focused, resilient, and confident communicators.

You’ll have:

• Previous customer service experience
• Strong communication and active listening skills
• Excellent attention to detail
• Proficient computer literacy and navigating multiple systems
• Strong problem-solving abilities
• The ability to remain calm under pressure
• A positive attitude and team-focused approach
• Flexibility to work a rotating roster, including weekends and outside standard business hours

Experience in customer service, retail, hospitality, administration, emergency services, or other customer facing environments will be highly regarded.

What’s in it for you?

• Option to convert to permanent part-time or full-time employment following an initial period of casual employment
• Comprehensive paid training and onboarding
• Ongoing coaching and development
• Career opportunities across the AMS Group
• A supportive and inclusive team culture
• Health and wellbeing initiatives

Most importantly, you’ll be joining a team that genuinely enjoys working together and takes pride in helping customers when they need it most.

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