AO3 Service Officers - Collections and InvestigationsNew
AO3 Service Officers - Collections and Investigations
Casual/Temporary
- Full-Time Temporary Assignment with potential for extension
Our client, a State Government department, is seeking skilled and customer-focused Service Officers to join their debt recovery team. This is a fast-paced contact centre environment where you will engage with members of the public and businesses to resolve outstanding debts through full payment or structured payment plans, all within strict legislative guidelines.
This front-line service role will see you handling a mix of inbound and outbound calls, working within a structured environment where accuracy, resilience, and professionalism are key.
What's on offer:
- Competitive hourly rate of $50.00 - $53.00 / hr + super
- Full-time hours, Monday to Friday, rostered between 8am-5pm (shifts typically 8am-4pm or 9am-5pm with one flexible day)
- Modern new offices in Brisbane CBD
- Supportive leadership and a collaborative team culture
- The chance to contribute to meaningful work in a State Government department
What you will bring:
- Excellent verbal and written communication skills with strong interpersonal and negotiation abilities
- Proven experience in collections, government call centres, or working with legislation is highly regarded
- Strong problem-solving and analytical / invetigative skills (such as skip tracing)
- High attention to detail with strong problem-solving and decision-making skills
- Ability to efficiently navigate multiple computer systems to input, manage, and analyse information
- Previous experience working in a high-volume customer contact environment
- Customer-focused approach with a strong results orientation
- Resilience, adaptability, and the ability to work in an environment of regular change
- A collaborative team mindset and commitment to the full assignment
Additional Requirements:
Successful applicants must be willing to undergo a federal police check and a final screening interview with our client.
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