EXECUTIVE HOUSEKEEPER | NOVOTEL SYDNEY INTERNATIONAL AIRPORT

EXECUTIVE HOUSEKEEPER | NOVOTEL SYDNEY INTERNATIONAL AIRPORT

Ozone Hospitality Services – Sydney CBD NSW

We are looking for an experienced and hands-on Executive Housekeeper / Housekeeping Manager to lead our housekeeping operations and ensure the highest standards of cleanliness, presentation and service are maintained.

This is not a desk-only management role. We are looking for someone with strong, practical housekeeping experience who is prepared to roll up their sleeves and get involved. When required, you will be expected to work alongside the housekeeping team, assist with room cleaning and inspections, support the team during busy periods and step in wherever needed to keep operations running smoothly.

You will lead the team while remaining actively involved in the day-to-day operation of the department.

About the Role

We are looking for an experienced and hands-on Executive Housekeeper / Housekeeping Manager to lead our housekeeping operations and ensure the highest standards of cleanliness, presentation and service are maintained.

This is not a desk-only management role. We are looking for someone with strong, practical housekeeping experience who is prepared to roll up their sleeves and get involved. When required, you will be expected to work alongside the housekeeping team, assist with room cleaning and inspections, support the team during busy periods and step in wherever needed to keep operations running smoothly.

You will lead the team while remaining actively involved in the day-to-day operation of the department.

Key Responsibilities

• Lead, supervise and support the housekeeping team, including scheduling, training and performance management.




• Oversee daily housekeeping operations and ensure all work is completed efficiently and to company standards.




• Take a hands-on approach, stepping in to assist with housekeeping duties when required.




• Conduct regular inspections of guest rooms, public areas and back-of-house areas.




• Maintain high standards of cleanliness, presentation, hygiene and attention to detail.




• Respond to and resolve housekeeping-related guest issues professionally and promptly.




• Manage stock levels of linen, cleaning products and equipment.




• Monitor supply usage, departmental costs and equipment maintenance.




• Train, coach and develop housekeeping team members.




• Ensure housekeeping practices comply with health, safety and company requirements.




• Work closely with Front Office, Maintenance and other departments to ensure smooth daily operations.




• Maintain accurate housekeeping records, room status updates and maintenance requests.




• Monitor team performance, cleanliness standards and guest feedback.




• Support management with departmental reporting and continuous improvement initiatives.

What We\'re Looking For

We are looking for someone who knows housekeeping from the ground up and is comfortable leading by example.

You will have:

• 3–5 years' housekeeping or hotel housekeeping experience, including supervisory or management experience.




• Strong practical knowledge of hotel cleaning standards, procedures and equipment.




• Proven experience leading and motivating a housekeeping team.




• A genuine hands-on approach and willingness to jump in and assist the team when required.




• The ability to work effectively in a fast-paced environment and manage competing priorities.




• Strong attention to detail and a high standard of presentation.




• Excellent communication and organisational skills.




• A professional, solutions-focused approach to guest and operational issues.




• Knowledge of workplace health and safety requirements.




• The ability to maintain confidentiality and handle sensitive information professionally.

A Hands-On Leader

This role is suited to someone who is not afraid to get their hands dirty.

You will be expected to lead from the front whether that means completing inspections, supporting room attendants, assisting with cleaning during busy periods or stepping in to resolve an operational issue.

If you have strong housekeeping experience, take pride in your work and enjoy leading a team while being actively involved in the operation, we want to hear from you.

Eligibility

Applicants must have full legal working rights in Australia.

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