RTO Administration Officer

Administration Officer - RTO | Full Time | QLD

About our Business

FS Alliance (RTO 30814 - Food Safety Operations (QLD) Pty Ltd) is a Registered Training Organisation established in 2002. We operate predominately across Queensland, with training also delivered nationally and internationally.

We specialise in providing high-quality training outcomes in the Meat, Food, and Laboratory industries, including customised onsite training services.

About the Role

We are seeking a Full-Time Administration Officer – ideally with experience in RTO administration – to join our professional and supportive team.

The Administration Officer plays a vital role in ensuring the efficient and compliant operation of our RTO's daily administrative functions. This includes providing high-level support to trainers, students, employers, and management, with a focus on maintaining accurate records, managing enrolments, and ensuring regulatory compliance.

Key Responsibilities:

• Provide high-level administrative and customer service support
• Maintain accurate and compliant student records and documentation
• Manage enrolments, training documentation, and communication workflows
• Process data accurately using systems such as aXcelerate
• Assist with reporting and internal quality processes
• Prioritise and manage tasks in a busy environment
• High-level proficiency in Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy in data entry and recordkeeping
• Ability to work independently and as part of a team in a fast-paced environment
• Experience in an RTO administration role or familiarity of the VET sector
• Qualification in Business Administration
• Experience with Student Management Systems (e.g., aXcelerate)
• Understanding of records management principles
• Certificate IV in Training and Assessment (TAE40122 or equivalent)
• Industry knowledge in Food, Meat, or Laboratory training sectors
• Knowledge of Department of Trade, Employment and Training (DTET) SAS contracts

Why Join Us?

FS Alliance offers a dynamic and supportive work environment with opportunities for professional growth. Competitive remuneration is offered based on experience. If you are an organised, detail-oriented professional who enjoys working in a fast-paced and purposeful setting, we would love to hear from you.

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