Senior Functional Consultant

Senior Functional Consultant - Copilot and AI

Increment is a team of technology specialists offering innovative solutions to modern business challenges. As a Preferred Microsoft Partner, we excel in Cyber Security, Digital Identity, Cloud Infrastructure and Data & AI, empowering organisations to transform their digital capabilities.

Our mission is to provide accessible expertise for all organisations, and advance businesses through the power of technology. We create magic with innovative technology that ignites the imagination and inspires difference.

We are a team of creative technologists with extensive experience leading digital transformation within iconic Australian enterprises and government organisations. We focus on incremental changes that drive significant improvements to ensure our customers achieve their business goals efficiently and effectively.

The Role

The Senior Functional Consultant is central to bridging the realms of technical capability with practical business use, as a specialist in Microsoft 365 Copilot, Copilot Studio and AI technology capabilities.

Possessing strong technical skills and an emerging passion for AI, the consultant's strength lies in understanding and translating business operations and objectives into technological solutions and communicating these to our clients. By understanding both business operations and technological capabilities, the Senior Functional Consultant plays a crucial role in making sure that Increment engagements are user-centric and bring to life the value of technology to meet the needs of clients.

Although the role demands a current focus and expertise in AI and Copilot, the Senior Functional Consultant needs to be willing and capable of shifting attention to differing technologies, if necessary, in line with the needs of the market and overall skillsets within Increment.

Reporting to the Head of Business Solutions and Technology Experience, this is an opportunity to join a fun, dynamic, creative and versatile team.

Is this you?

You are curious, intelligent, inquisitive and analytical by nature, with a passion for technology, and a hunger to learn and apply new understandings at pace, based on listening and caring about customer needs

You are highly skilled at eliciting the information and answers you need to provide solutions and recommendations

You are a hands‑on executor, being a “do-er” is at the core of your professional success and what you are known for among your peers

You are comfortable (even excited!) about presenting to or training groups of people on technology capabilities to a detailed level, knowing what really matters and how to promote the value to audiences of all skill levels

You have a skillset in Microsoft 365 Copilot and AI but you will be excited by pivoting to new technologies as the market evolves. As Microsoft 365 Copilot is relatively new, you will bring experience from alternate Microsoft and third‑party technologies.

Key Responsibilities

The responsibilities listed have a current focus on Microsoft 365 Copilot and AI technologies, however Increment may require you to expand your activities across other Microsoft technologies in line with business growth and demand:

Act as a product Subject Matter Expert (SME) and maintain currency of product knowledge for Microsoft 365 Copilot, Copilot Studio and AI technologies, understanding product and market changes

Run customer engagements showcasing Microsoft technology. Those focussed on Microsoft 365 Copilot and AI product capabilities typically include:

Product demonstrations showing the “Art of the Possible”

Training sessions and prompt‑athons

Q&A style support sessions

Low‑code AI agent build

SharePoint communication site builds for housing of on‑demand learning

Environment readiness assessments and reports

Developing and presenting AI transformation roadmaps

Work as a SME on customer project engagements to configure Microsoft 365 Copilot and create agents in Copilot studio

Articulate commercial value and return on investment in Microsoft 365 Copilot and AI technologies in a manner that resonates with clients

Scope Increment engagement offerings to meet needs identified in the market and in response to client needs

Facilitate training, awareness and adoption sessions on Microsoft technology on client projects for audiences of varied sizes and skill level (at times in‑person at client sites). These may be for differing audiences such as end‑users, executives, administrators or change champions.

Perform executive coaching and 1‑on‑1 training with senior business leaders

Create training materials and presentations focussed on drawing out the business outcomes and benefits of Microsoft 365 Copilot, Copilot Studio and AI

Elicit customer requirements in presales engagements, and propose tailored scope offerings while maximising available Microsoft programmatic funding

Work with other technologists and team members to develop solution offerings, effort estimates, delivery approaches and roadmaps a to meet customer needs and dimensions

Produce project or proposal materials / content such as solution overview, frameworks or models to communicate approach, proposed solutions, strategic alignment and business value

Pivot Subject Matter Expertise to other Microsoft technologies in line with market demands, upskilling efficiently if required.

Qualifications and Experience

Minimum Qualifications:

2 to 3 years relevant industry experience

Desirable Qualifications

Tertiary Qualification in Computer Science, IT, Cybersecurity or similar

Qualifications or formal training in AI related fields

Skills and Experience:

7+ years of experience in IT roles; demonstrated experience in roles such as training, organisational change management, transformation and innovation, solutions analyst / consultant, business analysis are highly desirable

Demonstrated experience as a functional consultant / similar role illustrating in‑depth, detailed working knowledge of Copilot, Copilot Studio and AI technologies

Ability to build agents in Copilot Studio

Understanding of agent build process in Azure Foundry (ability to build is high regarded but not required)

High‑level understanding of Microsoft’s available security functionality and tools to support secure use of Microsoft 365 Copilot and agentic AI

Demonstrated experience as a functional consultant / similar role illustrating in‑depth, detailed working knowledge of a given Microsoft 365 technology area, prior to Copilot/AI technologies emerging

Intermediate level of knowledge about the applications within the Microsoft 365 ecosystem, their functionality, and the dependencies between applications

Ability to present as a skilled consultant with confident, refined and articulate presentation skills

Demonstrated experience speaking to senior stakeholders, large groups, clients/customers in scenarios such as webinars, training or other presentations

Skilled in producing training materials, facilitated workshop content, models and solution overviews and presentations, predominantly MS PowerPoint

Deep communication and interpersonal skills

Ability to critically assess AI inputs and outputs for quality, accuracy and value

Ability to prioritise effectively to balance competing demands and deadlines

Ability to effectively manage multiple, concurrent engagements

Ability to easily and efficiently learn new technologies

Why Choose Us?

In 2026, Increment was placed in the top 20 as a Great Place to Work and we have received a CRN Fast 50 Award that recognised us as one of the fastest-growing technology companies in Australia.

If you are an Incredible transformation specialist inspired to make a difference, choose to join our rapidly expanding team of Technology Creatives who harness innovation and expertise to Create Magic.

Choose Difference. Choose Increment.

Increment – Great Place to Work Australia

CRN Fast50 – CRN Australia

#Increment #ChooseDifference #TechnologyCreatives #IncredibleConsultants

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