Healthcare Support Officer

OnePointHealth is excited to welcome a Healthcare Support Officer to join our team in Katoomba.

Why Join OnePointHealth?

We are a modern, progressive brand with locations across Sydney and the Blue Mountains delivering the highest quality healthcare through services including Podiatry, Physiotherapy, Psychology, Dietetics, Exercise Physiology, Massage Therapy, Chiropractic as well as a Specialty Footwear Store and custom orthotics.

OnePointHealth has been globally certified as a Great Place to Work®, based on feedback from our team and the culture we've proudly built together. We ranked #2 in Healthcare businesses in Australia and #16 across all industries. This recognition reflects our commitment to creating a workplace where people feel supported, respected, connected, and empowered to do their best work.

You’ll be joining a team that genuinely cares about one another, celebrates wins together, and works toward a shared purpose: helping people live healthier, happier lives.

How You’ll Make an Impact

As a Healthcare Support Officer, you'll be the friendly face and trusted voice that helps patients feel welcomed, supported, and confident throughout their healthcare journey.

Your role will include:

• Creating exceptional patient experiences from the first interaction through to ongoing care.
• Managing appointments and supporting smooth day-to-day clinic operations.
• Assisting patients with Medicare, NDIS, private health, and other funding pathways.
• Supporting our clinicians with calendar management.
• Helping maintain efficient systems and processes that allow our clinicians to focus on delivering quality care.
• Maintaining a clean and tidy clinic.

We're Looking for Someone Who Is

• A Natural People Person - warm, approachable, and passionate about helping others.
• Highly Organised - able to juggle multiple tasks while staying calm and focused.
• A Strong Communicator - confident speaking with patients, families and clinicians.
• A Team Player - enjoys working collaboratively and contributing to a positive workplace culture.
• Detail-Oriented - understands that small details can make a big difference.
• Positive and Reliable - someone who takes pride in their work and brings a can-do attitude to every day.

Experience in a front facing administration role.

Familiar with Medicare, Private Health Insurance, NDIS, and other funding bodies.

More Than a Job - A Workplace That Values You

At OnePointHealth, we believe great workplaces are built by investing in great people.

• Paid Parental Leave - because family comes first!
• Get paid to learn - CPD every 6 weeks during work hours.
• Wellbeing check-ins - because your health and happiness matter too.
• Private Health Insurance discounts - healthy perks for a healthier you.
• Access to in-house services - enjoy discounted Podiatry, Massage Therapy, Dietetics, and more.
• Wellbeing Week - a whole week dedicated to you and the team.
• Personal wellbeing resources - grow, recharge, and thrive.

Most importantly, you'll be part of a team that recognises the important role administration professionals play in helping clients access healthcare.

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