Allied Health Receptionist

Allied Health Receptionist – Hervey Bay (Casual Position)

An opportunity exists for a suitably qualified receptionist to work in a modern, fast paced allied health practice. The receptionist is the first point of contact for our valued clients and as such, we place the utmost importance on ensuring they receive a professional, compassionate, and friendly service by delivering a positive patient experience at all times.

We are seeking a person who possesses the following:

• Outstanding customer service and personal skills
• A caring and compassionate nature
• Reliable, punctual, and well presented
• Polite and clear phone manner
• Demonstrated high level of interpersonal and communication skills – both verbal and written
• Ability to manage a busy work environment
• Exceptional time management and organisational skills
• Ability to maintain a high level of composure, professionalism, and confidentiality at all times
• Proven ability to work autonomously as well as part of a team
• Attention to detail and accuracy in record keeping is essential
• Demonstrated proficiency in computer skills – notably Microsoft office suite and the ability to easily learn new programs is essential
• Ability and willingness to learn new skills and participate in training as required
• Prior experience in a similar role/environment will be highly regarded.
• Previous experience using Nookal is advantageous and will be highly regarded.
• Previous experience in medical billing programs in a health care setting (HICAPS/Medicare/DVA/Workcover and insurance claims) is advantageous and will be highly regarded

You will be responsible for the following:

• Greeting clients and recording accuratedetails
• Answering the phone, making calls and appointments
• Managing and maintaining accurateclient records using the Practice Management Software (Nookal)
• Patient billing and payment collection
• Managing confidential records
• Supporting allied health professionals with administrative tasks and client care
• Liaising with other health professionals and external stake holders as required.

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