IT Support Technician

Job Description

Urbis is more than just a consultancy. We are a multidisciplinary urban consultancy, inspiring and creating solutions for our ever-changing world. We empower our brightest minds with opportunities to push boundaries, collaborate and deliver exceptional, creative solutions for our clients and each other.

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If you're looking to make transformational impact in our cities and communities, we're keen to meet you.

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We pride ourselves on empowering our employees and supporting them to be the best they can be. Here you will make a tangible difference and create positive impact, while gaining enviable industry experience and broad exposure to the most exciting work.

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The opportunity & how you will make an impact.

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We are looking for a proactive and experienced IT Support Technician to join our Technology & Digital team in our Brisbaneoffice. You will provide high-quality Level 1 and Level 2 support to staff across Urbis as part of our eight-person National IT Helpdesk.

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The role will be supported by our experienced Service Desk Manager, as you proactively improve our colleague experience and help deliver "Simple & Easy" solutions.

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As an IT Support Technician, every day is different! You'll make an impact by

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• Promoting the service desk brand through customer-focused support and engagement with staff at all levels of the business.
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• Monitoring and responding quickly and effectively to requests received through the Technology Service Desk.
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• Being front and centre as the 'go to' in the office for supporting the smooth-running of our client experience through our Microsoft Teams rooms and other brand-new technologies across the office.
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• Assisting in analysing and resolving hardware and software problems including performing technical assistance and support on all hardware and peripherals.
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• Assisting in system upgrades, installing, configuring and testing new systems and hardware.
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• Promoting technology literacy and awareness across the business on Urbis Collaboration technology tools (Microsoft Office 365, particularly Teams), including 1:1 coaching as required.
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About you:

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We look for talented people who are purpose-driven and thrive in high-performing, inclusive and collaborative environments. You'll work across teams to bring out the best in others whilst bringing new thinking and energy.

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We know everyone is different and brings different strengths and passions with them. In addition to yours, we're keen to connect with you if you bring the following experiences and attributes:

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• Tertiary qualifications in Information Technology, Computer Science or equivalent.
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• Experience working in an Office 365 environment enhancing collaboration and productivity using these tools - experience with 365 admin portals preferred
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• Demonstrated strong technical skills in desktop operating systems, software installation and troubleshooting, mobile device configuration, audio visual technologies (ideal)
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• Relevant experience in an IT support role involving frequent, direct contact with colleagues (Prior experience in a professional services firm is preferred but not mandatory).
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• Experience with a variety of IT equipment, predominantly Microsoft applications and server tools, Intune, and Laptops.
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• Strong understanding of ITIL principles.
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Why Urbis?

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Urbis is committed to fostering an inclusive, flexible, and diverse work environment. We encourage applications from Aboriginal and Torres Strait Islander individuals and those returning to work after a career break. By joining us you will receive many benefits including:

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• Salary continuance insurance, a generous 18 week parental leave policy, health & wellbeing programs and much more.
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• Active mentorship by the best in the business, development of career goals and support in achieving them.
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• Investment in ongoing training with all employees provided with an annual training budget.
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• Monthly morning teas and regular social events to celebrate professional and personal wins.
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Across all our sectors, you will play a part in shaping cities and communities. Bring your spark, and shape futures your way.

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We look forward to receiving your application and discovering how you can contribute to our team!