MS Dynamics 365 Functional Consultant – Sales

Position- MS Dynamics 365 Functional Consultant – Sales

Exp- 5+yrs

Skill- MS Dynamics 365

Job Type- Contract

Location- Sydney

JD-

Key Skills & Experience

• Strong understanding of end-to-end sales and customer lifecycle processes.
• Proven experience in Dynamics functional consulting and solution design.
• Strong understanding of CRM operating models and business processes.
• Experience working across Dynamics 365 configuration, customisation and integrations.
• Strong business analysis and process optimisation capability.
• Demonstrated ability to translate business requirements into pragmatic technology solutions.
• Experience operating as a Senior Functional Consultant, Functional Lead, SME or Dynamics Solution Consultant.
• Strong stakeholder management and communication skills.
• Demonstrated experience mentoring or leading other Dynamics professionals.
• Strong commercial and business acumen.
• Ability to operate comfortably between business stakeholders and technical delivery teams.

Key Responsibilities

• Provide senior functional expertise across Microsoft Dynamics 365 Sales.
• Lead discovery and requirements workshops with business stakeholders.
• Translate complex business requirements into scalable Dynamics 365 solutions.
• Analyse sales processes, identify improvement opportunities and recommend industry best practices.
• Develop functional designs, process models, user stories and acceptance criteria.
• Lead solution discussions across Dynamics 365 Sales, CRM and associated business processes.
• Work closely with solution architects, developers and integration teams to ensure functional requirements are correctly translated into technical solutions.
• Provide guidance on Dynamics configuration, customisation and integration considerations.
• Challenge existing processes and requirements to drive standardisation and adoption of Dynamics best practice.
• Support solution validation, testing, defect management and deployment.
• Act as the senior functional escalation point for complex business and Dynamics issues.
• Mentor and coach internal functional consultants and delivery team members.
• Provide knowledge transfer and establish strong functional capability within the internal team.
• Build trusted relationships with business leaders and senior technology stakeholders.

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