St George Hospital - Patient Experience Officer Targeted Role - Emergency Department - Temporary

St George Hospital - Patient Experience Officer Targeted Role - Emergency Department - Temporary Full Time

Employment Type:TemporaryFull Time until 1 August 2027
Position Classification:Administration Officer Level 5
Remuneration:$82,337.78 - $84,205.25 per annum plus Superannuation
Hours Per Week:38
Requisition ID:REQ697261
Application Close: 11 October 2026

This position is Targeted for Aboriginal and / or Torres Strait Islander people by exception under Section 21 of the Anti-Discrimination Act 1977, NSW. Aboriginal and / or Torres Strait Islander people are encouraged to apply and greater consideration will be given to suitable Aboriginal and / or Torres Strait Islander applicants. Aboriginal and / or Torres Strait Islander applicants must demonstrate Aboriginal / Torres Strait Islander status in addition to addressing the selection criterion.

REQ697261 - St George Hospital - Patient Experience Officer Targeted Role - Emergency Department - Temporary Full Time

The Role

The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.

South Eastern Sydney Local Health District is committed to equal employment opportunity and embraces diversity and inclusion within its workforce.As such, people from diverse backgrounds are encouraged to apply.This includes, but is not limited to Aboriginal and Torres Strait Islander People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

The Patient Experience Officer is a passionate, empathetic individual who cares deeply about people, particularly our vulnerable populations. This position is responsible for enhancing communication, particularly between the patient, families, carers and clinical staff.

The focus of the role is maintaining and improving the experience of patients/families within our Emergency Departments and/or COVID-19 clinics.

Additional Benefits

• Financial benefits - Salary packaging options - Up to $9K for living expenses, $2.6K meal & entertainment, Novated Leasing; and Discounted Private Health Insurance.
• Work-life balance - Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
• Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning.
• Health & wellbeing - Discounted gym memberships with a Fitness Passport and Employee Assistance Program (EAP) for employees and family members.

Selection Criteria

• Demonstrated extensive experience in customer service
• Demonstrated resilience, flexibility and initiative
• Excellent interpersonal skills, in particular the ability to interact well with all staff
• Demonstrated ability to work independently with minimal supervision
• Demonstrated capability to use technology or ability to learn, in particular using systems required in emergency departments, such as FirstNet
• Sound negotiation skills
• Demonstrated ability to problem solve
• Demonstrated ability to work in a multidisciplinary team

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

OurCORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email ***************@health.nsw.gov.au and let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

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