Sales Consultant / Bankruptcy Consultant
Job Description
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You will manage inbound enquiries and consultations with prospective clients experiencing financial difficulty. Inbound enquiries are fresh/warm leads generated through the website and require quick contact from our consulting team. This is not a traditional cold-calling sales position. You will primarily be speaking with people who have already reached out for assistance. Your role is to be their first contact once they enquire through the website, understanding their circumstances, identifying their needs, explaining the options available to them and helping them move forward with a bankruptcy if it fits their circumstances.
Key responsibilities \n
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- Responding to inbound phone and online enquiries in a timely manner \n
- Conducting consultations with prospective clients \n
- Asking the right questions to understand each client's financial circumstances \n
- Explaining bankruptcy, insolvency and financial recovery options in clear, easy-to-understand language \n
- Identifying when bankruptcy or another insolvency solution may be appropriate \n
- Identifying clients who may be better suited to alternative debt or financial recovery solutions \n
- Following up prospective clients and managing your pipeline through our CRM \n
- Converting suitable enquiries into clients \n
- Coordinating with the wider team and external service providers where required \n
- Maintaining accurate client records and consultation notes \n
About you \n
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- Confident and comfortable speaking with people over the telephone \n
- Naturally consultative and able to build rapport quickly \n
- Commercially minded and motivated by sales targets and commission \n
- Comfortable asking questions about sometimes difficult financial circumstances \n
- Empathetic without being afraid to guide a conversation toward a decision \n
- A strong communicator who can explain complicated information simply \n
- Organised and capable of managing multiple enquiries and follow-ups \n
- Comfortable using CRM systems and working in a structured sales process \n
- Reliable, self-motivated and accountable for their results \n
- Able to balance strong sales performance with ethical client outcomes \n
About us \n
We are an established Australian bankruptcy and insolvency consulting business helping individuals experiencing financial difficulty understand their options and take the next step toward resolving their financial situation. We operate in a growing area of insolvency and bankruptcy services where strong communication skills can genuinely make a difference.
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