Reception Supervisor / Membership Officer
Are you a customer service superstar with leadership skills? Do you thrive in diverse roles with variety, working independently, collaboratively, and provide a welcoming, well-organised customer experience? Beenleigh RSL & Golf Club is looking for a dynamic Reception Supervisor / Membership Officer to join our team!
Reception & Membership Supervisor
About Us
Beenleigh RSL & Golf Club has been a cornerstone of the local community for over 100 years, providing a range of facilities, experiences and outstanding service to our members and guests alike. We are committed to delivering top-tier service and experiences for our members and guests. Offering multifaceted facilities with food and beverage, gaming, golf, functions, events and much more. Join us and be a part of our continued success!
About the role
We’re looking for reliable people who enjoy working with others, taking initiative and keeping day-to-day operations running smoothly. As the Reception Supervisor / Membership Officer, you will be the first point of contact for our valued members and guests, ensuring they receive a warm welcome. You’ll oversee reception operations, manage membership services, assist in coordinating front-of-house activities and provide administrative support. This role requires flexibility, including some nights and weekends as required to support our club’s busy operations.
Key Responsibilities
- Oversee reception and membership operations, ensuring smooth daily functions
- Provide outstanding customer service to members and guests
- Assist with membership sign-ups, renewals, and enquiries
- Train and support front-of-house staff
- Process payments, bookings, and enquiries efficiently
- Maintain accurate records and documentation, and uphold club policies
- Assist in promoting club events and services
- Support various monthly reporting requirements
- Provide admin assistance to our volunteers
Duties will include, but are not limited to, the responsibilities outlined above.
What we're looking for
- Previous experience in a supervisory reception, admin or customer service role
- Strong leadership and problem-solving skills
- Excellent communication (written & verbal) and interpersonal abilities
- Flexibility to work evenings, weekends, public holidays
- Competency in administrative tasks and computer systems (e.g email platform, microsoft suite, booking systems)
- Excellent organisational skills and attention to detail
- RSA & RSG certification (or willingness to obtain)
What we offer:
Beenleigh RSL & Golf Club is dedicated to supporting the wellbeing and development of our team. We offer a range of perks including:
- A supportive team environment
- Professional development opportunities
- Flexible work arrangements
- Discounted meals and access to club facilities
- Discounted golf membership or casual play
- Free onsite parking
Beenleigh RSL & Golf Club is proudly an Equal Opportunity Employer
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