Hotel Receptionist - Swiss-Belhotel Brisbane

Job Description

Responsible for greeting Hotel guests, and providing guest service throughout the customer journey. Because the Front Desk is the heart of the Hotel and the primary point of contact for guests, Hotel reception must be knowledgeable about all aspects of Swiss-Belhotel Brisbane, our brand, our Swiss-Belhotel Executive Club loyalty program, and the Hotel's facilities, services, policies and procedures.

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Key responsibilities

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Project courtesy, passion and professional behaviour across your department at all times with guests and fellow colleagues.

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Follow all department standard operating procedures and complete all role specific reporting and balancing requirements including inventory management, key control, and any other front office process required for the effective operation of the department.

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Welcome guests upon arrival with passion and professionalism.

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Register arrivals according to established standards and procedures including the adherence to all credit and accounting procedures.

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Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins.

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Create, modify and cancel guestroom reservations as required.

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Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.

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Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.

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Be responsible for food and beverage sales from hotel reception including packaged alcoholic beverages.

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Follow all hotel operational policies and procedures related to the role.

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About you

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Self-starter with the confidence to make and own decisions

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Team player.

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Strong interpersonal and communication skills.

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Able to multi-task and prioritise tasks consistent with business objectives.

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Knowledgeable of basic accounting principles and revenue management.

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High attention to detail.

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Computer literate with knowledge of Word, Excel, PMS, industry related software desired. ProtelAir property management system experience preferred.

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Must be fluent in English.

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Strong sales skills.

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Minimum of 1-year experience in the same position or strong track record in customer service for at least 2-years.

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Unlock job insights

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Hirer responsiveness Salary match Number of applicants

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Your application will include the following questions:

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• How many years' experience do you have in a Reception Role?
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• Which of the following statements best describes your right to work in Australia?
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• Do you have customer service experience?
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• Which of the following property management systems (PMS) do you have experience with?
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• Do you have experience using Google Workspace?
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• Do you hold a current Responsible Service of Alcohol (RSA) certificate?
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