Kronos Support Officer | Payroll & Time & Attendance

Job Description

$85,000 + Super
Permanent or 12-Month Contract
Eagle Farm | Free Parking | 1 Day WFH

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We are currently recruiting two Kronos Support Officers to join the Payroll Operations team of a large, well-established organisation based in Eagle Farm.

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There is one permanent full-time role and one 12-month contract opportunity , both with an October start.

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This role is ideal for someone with experience in Payroll, Time & Attendance or Kronos / UKG support who enjoys helping managers and employees resolve day-to-day timekeeping issues.

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Importantly, this is not a technical Kronos configuration role .

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You will be supporting the business with timecards, exceptions, Time & Attendance queries and general Kronos assistance, while helping ensure payroll information is accurate and processed on time.

What You’ll Be Doing \n

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• Assisting managers and employees with timecards and exceptions
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• Troubleshooting day-to-day Time & Attendance issues
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• Responding to support tickets, emails and phone enquiries
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• Providing one-on-one support and training to Kronos users
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• Reviewing timecards and identifying errors or discrepancies
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• Supporting fortnightly Time & Attendance payroll processes
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• Running and reviewing Time & Attendance reports
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• Helping managers with rostering and other Kronos end-user functions
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• Working closely with Payroll, HR and other internal teams
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What We’re Looking For \n

You will ideally have:

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• Experience in Time & Attendance, Payroll or Workforce Management
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• Previous exposure to Kronos / UKG or a similar Time & Attendance system
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• Experience supporting managers and employees with system or payroll-related queries
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• A good understanding of timecards, exceptions and payroll deadlines
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• Strong communication and customer service skills
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• Excellent attention to detail
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• The ability to manage competing priorities
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• A confident, patient and helpful approach when supporting users
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• Experience in a medium-to-large organisation will be highly regarded.
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• Knowledge of payroll legislation, industrial awards or enterprise agreements would also be beneficial.
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What’s On Offer \n

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• $85,000 + super
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• Permanent and 12-month contract opportunities
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• 1 day working from home each week
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• Free onsite parking
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• Flexible start and finish times
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• Supportive Payroll Operations team
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• October commencement
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If you have experience across Kronos, UKG, Payroll or Time & Attendance and enjoy supporting people and solving day-to-day system issues, we would love to hear from you.

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