Customer CARe Advisor
About Us:
CARe is the newest entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering efficient quality outcomes for our customers. In partnership with industry leading insurers, CARe has a strong business model and further expansion opportunities on the horizon.
CARe is focused on developing new technologies that will change and enhance the customer offering and delivering a new and innovative way to manage the End to End Claims and Repair Experience.
As we continue to grow, we’re excited to be opening our brand-new Thornleigh repair centre in November 2026 and are looking for a passionate Customer CARe Advisor to join the team and deliver an exceptional experience for our customers.
What we offer:
- A brand-new, modern office space designed for innovation and collaboration
- Market competitive rates of pay
- Ongoing training and career development opportunities in a rapidly growing business
- Exposure to new tech and a new way of managing customer interactions
- Free Monday lunches & branded uniforms
- Supportive culture, regular team events and recognition programs, we genuinely CARe about you!
About the role:
- Be the point of contact for our customers, providing friendly and efficient service throughout their repair journey
- Collaborate with internal teams and liaise with insurance companies to ensure customer satisfaction and timely resolution of issues
- Resolve customer enquiries and concerns in person and via phone with a high degree of professionalism
- Liaise with insurance company as needed
- Monitor and update the bookings to meet business needs and maintain accurate records of customer interactions and transactions
About You:
- Strong communication skills with a customer-first attitude
- Ability to handle multiple tasks and prioritise effectively
- IT literacy and competency, with the ability to quickly learn and navigate different software systems
- Familiarity with automotive insurance claims or automotive customer service experience will be highly desirable
- A team player who is ready to contribute to our positive work environment
- Must be a Permanent Resident or hold appropriate Australian working rights
Check out our social media pages for further information
https://www.instagram.com/care_auto_group/
www.careauto.com.au