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Client Service Officer (Customer Service)Charterhouse • Brunswick, VIC, AU
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Client Service Officer (Customer Service)

Client Service Officer (Customer Service)

Charterhouse • Brunswick, VIC, AU
21 hours ago
Job description

Job details

Location: Brunswick Job Type: Temp Discipline: Call Centre & Customer Service
Reference: 1674282 Posted: 10 minutes ago

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Job description

Location: Parramatta, NSW (Office-based)
Rate: $41.50 per hour + Super
Contract: Immediate start - ongoing contract - initially 1 month with extension
Hours: 35 hours per week (7 hours per day) - Monday to Friday 9:00am - 5:00-m

About the Opportunity:
We are seeking a dedicated and customer-focused Client Service Officer to join a team delivering essential financial management services to vulnerable members of the community.

This role offers the opportunity to make a meaningful difference by supporting customers and helping manage their financial affairs with care, empathy and professionalism.

Working within a supportive team environment, you will build strong relationships with customers, families and stakeholders while ensuring high-quality service outcomes.

Key Responsibilities:

  • Manage a caseload of customers requiring financial management support.
  • Develop budgets, financial strategies and make substitute financial decisions on behalf of customers.
  • Engage with customers and stakeholders to understand financial needs, circumstances and aspirations.
  • Respond to enquiries and resolve issues in a timely, professional and empathetic manner.
  • Deliver high-quality customer service aligned with customer excellence principles.
  • Collaborate with internal teams to achieve positive customer outcomes.
  • Maintain accurate records and utilise relevant systems and processes effectively.
  • Escalate complex matters and complaints appropriately.
  • Contribute to continuous improvement initiatives and team success.

About You:
To be successful in this role, you will have:

  • Strong customer service, case management or client support experience.
  • Experience supporting people with disability, older persons, vulnerable individuals or complex client groups.
  • Excellent communication and relationship-building skills.
  • Strong problem-solving and decision-making abilities.
  • The ability to manage competing priorities and work within established policies and procedures.
  • A compassionate, respectful and customer-focused approach.
  • Intermediate computer skills and confidence using multiple systems.

What's on Offer?

  • Meaningful work supporting vulnerable members of the community.
  • Supportive and collaborative team environment.
  • Convenient Parramatta location.
  • Contract extension - long term role

If you're passionate about delivering exceptional customer service and making a positive impact in people's lives, we'd love to hear from you.

Apply today or email alexandrah@charterhouse.com.au for more information.

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Client Service Officer (Customer Service) • Brunswick, VIC, AU