Hire Allocator/Dispatcher
Hire Controller / Rental Operations Coordinator
Equipment & Lifting Solutions – Sandgate, QLD
Full-Time | Monday to Friday, 7:00 AM – 3:00 PM
Equipment & Lifting Solutions is a dedicated access and Elevated Work Platform (EWP) hire specialist providing reliable gear and responsive service across South East Queensland. We are seeking an organized, proactive Hire Controller to join our team in Sandgate. If you thrive in a fast-paced yard/office environment and take pride in exceptional customer coordination, we want to hear from you!
About the Role
Managing daily hire bookings, dispatch coordination, and customer enquiries. Serving as the primary point of contact for contractors, ensuring machinery arrives on site ready to work and on schedule.
Key Responsibilities
- Process inbound hire requests via phone and email from quote through to invoice
- Coordinate logistics, transport scheduling, and dispatch/return of EWPs and access equipment
- Manage fleet utilization, off-hires, and swap-outs using hire management software
- Communicate with workshop and service teams regarding fleet readiness, tagging, and maintenance
- Build and maintain relationships with customers and other EWP hire service providers
What We’re Looking For
Industry Background: Demonstrated experience within the plant hire, access/EWP, or equipment rental industry is highly desirable
Systems: Hands-on experience with Latner Hire Software (or equivalent equipment rental management platforms) is highly regarded
Communication: Clear, professional verbal and written customer service skills with a solutions-oriented mindset
Organization: Ability to handle shifting logistics priorities calmly under tight morning dispatch schedules
Logistics Acumen: Familiarity with heavy transport coordination and machinery transport requirements
What We Offer
- Consistent Hours: Stable Monday to Friday roster, 7:00 AM – 3:00 PM
- Close-Knit Team: Straightforward, supportive work culture with direct visibility into daily business operations
- Competitive Package: Remuneration negotiable based on hire industry and software expertise.
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