Team Leader - Desktop Claims Assessors

Team Leader - Desktop Home Assessors

• Sunshine / Hybrid | Full-time
• Leading national insurer | Property claims focus

MAYDAY is proud to be partnering with a leading national insurance organisation experiencing strong growth across its property claims division. We’re looking for a Team Leader to manage a team ofDesktop Home Assessors, responsible for assessing and managing home insurance claims end-to-end using virtual tools.

This is a great opportunity for someone with anInsurancebuilding, estimating or restorationbackground who wants to step into a corporate leadership environment while still using their technical knowledge in a meaningful way.

About the Role

In this role, you’ll manage a team and a portfolio of home insurance claims from lodgement through to settlement, using desktop assessment tools and expert reports to determine scope, cost and repair outcomes.

You’ll be responsible for:

• Providing day-to-day leadership, guidance and support to a team of claims professionals
• Monitoring team performance, workloads, SLAs and claims outcomes to ensure service standards are consistently met
• Coaching and mentoring team members, providing feedback and supporting their technical and professional development
• Escalating complex or high-risk claims and providing technical guidance on appropriate claims outcomesConducting desktop assessments of property damage using virtual tools and supplier reports
• Determining cause of damage, policy coverage and appropriate repair methods
• Working closely with builders, suppliers, repairers and internal claims teams

About You

You’ll bring a practical, hands-on understanding of building or construction and be comfortable working in a fast-paced claims environment.

You’ll have:

• Strong Team leadership experienceandqualities
• Experience in Insurance building, estimating, restoration, construction, or insurance assessing (trade background highly regarded)
• Strong understanding of residential building practices and repair methods
• Ability to interpret scopes, quotes and technical reports
• Strong attention to detail and sound decision-making skills
• Excellent communication and stakeholder management ability
• A customer-first mindset with resilience and empathy

Why This Role?

• Step into agrowing national insurer with strong career pathways
• Hybrid working and modern desktop assessment tools
• Supportive, collaborative team culture

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