Reservations Sales Agent - Brisbane Airport Hotels Group
Reservations Sales Agent - Brisbane Airport Hotels Group
Brisbane Airport Hotels Group – Brisbane QLD
Currently recruiting a Full-time Reservations Agent to join our passionate Reservations team in our ibis and Pullman Brisbane Airport Hotels!
This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and amazing, well-established global brands.
About Us
The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, and 17 meeting spaces. Located at the Brisbane Airport precinct.
About the role
Provide courteous, efficient and professional serviceto exceed guest expectations.
Know the hotel products & facilities and upsell at every opportunity.
Ensure an accurate and complete guest history exists for all return guests and that details of arrivals are communicated to all departments.
Promptly answering all incoming calls, emails and website enquiries forreservations and ensuring accurate details are recorded.
Liaisingwithinternaldepartments ina proactive mannerto ensure group and guest requirements for specific bookingsare met.
About You
A can-do attitude and the ability to work effectively within a team.
Knowledge of Opera and Third-Party Agents is preferred, however, not essential.
Ability to work in a fast-paced environment.
Excellent grooming and presentation.
The ability &flexibility to workacross a 7-day workingenvironment, including weekends and publicholidays.
Reservations experience is not necessary; those new to the industry are welcome to apply.
The benefits for you
Fun & flexible work environment
We love to celebrate through reward & recognition programs, benefits, regular team events & fun days.
Sense of belonging through diversity & inclusion
Learning & development for your career progression
Subsidised onsite parking & discounted Air Train weekly pass.
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