IT Help Desk Analyst
Join JBS Australia and be the first point of contact for technology support across one of Australia's largest and most successful food and agribusiness companies.
At JBS Australia, technology plays a critical role in keeping our operations running smoothly across corporate offices, processing facilities, feedlots and subsidiary businesses throughout Australia and New Zealand. We're looking for a customer-focused IT Help Desk Analyst to join our team and provide exceptional technical support to end users across the business.
This is an excellent opportunity for someone who enjoys solving problems, helping people, and building their IT career within a large and diverse organisation.
About the Role
As an IT Help Desk Analyst, you will be responsible for providing first-level technical support, troubleshooting hardware and software issues, managing service requests, and ensuring users receive timely and effective assistance.
Working within our IT Service Desk team, you'll be the first point of contact for employees seeking support and will play a key role in maintaining high service standards and meeting agreed service levels.
Key Responsibilities
Act as the first point of contact for IT support across the business
Log, troubleshoot, resolve and escape support incidents and service requests
Monitor support tickets and ensure service level agreements (SLAs) are achieved
Resolve issues at first point of contact wherever possible
Communicate system outages, disruptions and service impacts to stakeholders
Escalate complex technical issues to specialist IT teams as required
Troubleshoot a variety of in-house and third-party applications and systems
Participate in after-hours support for critical incidents on a rostered basis
Contribute to continuous improvement initiatives within the IT team
Maintain compliance with company policies, procedures and safety requirements
About You
You are someone who genuinely enjoys helping people and takes pride in delivering excellent customer service. You remain calm under pressure, are naturally curious when solving technical issues, and are committed to finding the right solution.
You will bring:
Previous experience in an IT Help Desk, Service Desk or Technical Support role
Strong customer service and communication skills
Excellent telephone and interpersonal skills
Technical IT qualifications, certifications or relevant study
Solid troubleshooting and problem-solving capabilities
Understanding of common software, hardware and user support issues
Strong attention to detail and follow-through
Ability to work independently and collaboratively within a team
A proactive and determined approach to resolving issues
Availability to participate in after-hours support and occasional travel
Why Join JBS Australia?
Work for Australia's largest meat and food processing company
Exposure to a broad range of technologies and business operations
Opportunities for career progression and professional development
Supportive and collaborative team environment
Employee health and wellbeing initiatives
Access to corporate discounts and employee benefits
Be part of a global organisation with strong Australian roots
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