IT Services Manager
Mane • Sydney, AU
1 day ago
Job description
ABOUT THE ORGANISATION
A highly regarded Investment Group requires a Skilled IT Services Manager with a flair for client service and stakeholder engagement.
ABOUT THE ROLE
- Act as the primary point of contact for all ICT support and service issues, managing escalations and coordinating with the managed service provider and external vendors
- Oversee the end-to-end resolution of IT support tickets, ensuring timely and effective outcomes for staff.
- Monitor and report on service performance, ensuring agreed SLAs, KPIs and customer experience standards are achieved.
- Ensure operational readiness and documentation for new offices, systems and strategic business initiatives.
- Oversee service governance with a clear view of forecasting, commercial commitments, contract obligations and delivery risk
- Ensure seamless transfer of project deliverables into operations, ensuring adequate documentation, policy, procedure and training materials are captured
- Coordinating between technical teams, business stakeholders and third-party vendors
ABOUT YOU
- Proven experience in a high performing environment in an IT Services Management function with ability to collaborate effectively with an MSP
- Highly organised with strong attention to detail including a personable and clear communication style
- Extensive experience in IT Operations, Infrastructure or Service Management within a complex environment
- Proven experience leading and developing global technology teams and managing distributed service delivery
- Excellent analytical, problem-solving and decision-making capabilities.
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