Inbound Customer Service Associate
$65,190 per year (including Superannuation)
Join Tech Mahindraand build your career in a stable, global organization!
We’re growing our Melbourne Contact Centre and are on the lookout for motivated, customer-focused individuals who take pride in delivering exceptional service. If you enjoy solving problems, working in a supportive team, and building a long-term career we’d love to hear from you.
Our Melbourne CBD office is modern, well-connected to public transport, and home to a diverse and collaborative team. This role is ideal for someone who enjoys structured processes but also thinks on their feet.
What you’ll be doing
- Manage high-volume of inbound calls
- Resolve customer queries and while delivering positive experience
- Manage complex queries with confidence and sound judgement
- Accurately update CRM systems
- Meet quality, compliance and KPI targets
You’ll thrive in this role if you have
- Previous customer service or contact center experience (preferred but not essential)
- Strong communication and active listening skills
- Resilient, solutions-focused mindset
- Comfortable working in a fast-paced, structured environment
- Tech-savvy with the ability to navigate multiple systems
Operational Hours
Training: Mon–Fri, 9am–5:30pm (3–4 weeks) - work from office
Post Training (Nesting & Ongoing Roster): Mon-Fri, 8-hour shifts between 7am– 7 PM - Hybrid
Flexibility to work across these hours is essential.
An Australian/ NZ Citizenship or Permanent Residency or a Temporary Resident visa with at least 1-year full work validity and unrestricted working rights.
What’s on Offer
- Competitive salary + super
- Clear internal career progression pathways
- Modern CBD office location
- Rewards & recognition programs
- Inclusive & supportive team culture
Why Join Us?
We’re not just hiring for a job – we’re offering a career pathway. Many of our leaders started in frontline roles and progressed through internal opportunities.
Tech M represents the connected world, offering innovation & human-centric technology experiences to our customers, stakeholders & communities.
TechMahindraisanEqualEmploymentOpportunityemployer.Wpromoteandsupportadiverseworkforceatalllevelsofthecompany.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,religion,color,sex,age,nationaloriginordisability. Allapplicantswillbeevaluatedsolelyonthebasisoftheirability,competence,andperformanceoftheessentialfunctionsoftheirpositions.
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