Service Advisor
Join the team at Phil Gilbert Motor Group, a trusted name in the automotive industry for over 35 years. As part of the 4K Automotive Group, Phil Gilbert spans across two locations and is a leading multi-franchise dealership representing Toyota, Hyundai and Kia. We’re all about making car ownership easy, stress-free, and enjoyable for our customers - and that’s where you come in!
We’re looking for an enthusiastic and customer-focused Service Advisor (trainee or experienced) to join our high-performing team in Croydon.
About the Role
- Be the first point of contact for customers, delivering exceptional service from booking through to vehicle collection.
- Manage customer enquiries, service bookings, and daily appointments.
- Liaise with the Workshop Controller to ensure vehicles are completed on time and customer expectations are met.
- Prepare accurate service estimates and explain recommended work and associated costs.
- Keep customers informed throughout the repair process, including any changes to timing or costs.
- Coordinate future bookings to maximise workshop efficiency and customer satisfaction.
- Resolve customer concerns professionally and efficiently.
- Deliver vehicles back to customers, clearly explaining the work completed and any associated charges.
- Complete all administrative tasks in line with dealership procedures and manufacturer warranty requirements.
Working Hours
Monday to Friday: 7:30am – 5:00pm
Who Are You?
We welcome both experienced Service Advisors and those keen to start their career in automotive service. Ideally, you’ll bring:
- Previous experience as a Service Advisor, in automotive service costing, or transferable customer service skills (retail/hospitality/admin)
- Strong communication and problem-solving skills
- Proficiency in MS Office (Word, Excel, Outlook)
- High attention to detail and a process-driven mindset
- Current NSW driver’s licence
- A genuine passion for customer service and the auto industry
Why Join us?
4K Automotive provides opportunities for all team members to have a long and rewarding career. Benefits include:
- Reward and recognition programs - celebrating milestones, service awards, and birthdays.
- Staff referral bonuses and team perks
- Ongoing career development through internal training and manufacturer-accredited programs
- Employee Assistance Program (EAP)
- Only shortlisted applicants will be contacted.
- Applicants must reside in Australia and hold full working rights.
We value diversity, equality, and inclusion, and are committed to providing a workplace where everyone feels respected, supported, and empowered to succeed.
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