Technical - Customer Support Representative/s
Technical - Customer Support Representative/s
We are looking for self-motivated and driven Technical Customer Support Representatives to join our team across a variety of roles and brands within the Amotiv Group.
These opportunities will provide technical and diagnostic assistance across a suite of automotive products, supporting customers, distributors and end users.
Strong communicators, you will thrive in a fast-paced environment. Utilising your understanding of the automotive and/or caravan industry, coupled with your strong attention to detail, you will know when to take action, when to elevate and when to keep things moving.
A typical day for our team:
- Service Excellence: you will see a task through to completion, demonstrating a consistent customer-centric mindset with all interactions (Inbound/Outbound calls/Counter Service).
- Trusted Advisor: providing clear and accurate information with regards to product, inventory or general fitment booking enquiries. Maintaining product and technical knowledge on a regular basis
- Respect: Maintain a high level of professionalism and engagement with internal teams and in all interactions
- All in the detail: accurately capture customer details and orders to ensure on time delivery and seamless customer experience
Your common- sense approach, can-do attitude complimented by your proven ability to effectively communicate and be proactive in a fast-paced changing work environment will see you transition into the role with ease.
What we are looking for:
- Self-starters, who are outcome driven, appreciate the importance of great customer service and bring a continuous improvement lens to every task.
- Proven experience in a technical sales support, administrative, or product-based customer service role (Automotive Aftermarket Retail or Industrial industry is preferred)
- Trade or formal qualifications in a related field is highly beneficial (Mechanic/Auto-Electrician or Mechatronics/Electronic Engineer)
- Demonstrated aptitude to understand and convey technical information in a simple manner
- Proficient in MS Office suite (Word/Excel), working knowledge of Pronto would be advantageous
- Action oriented, curious mind and eager to learn with an ability to work autonomously
- Ability to manage tasks in a timely manner and strong organisational skills
- Customer-centric with a solution focus approach
What’s in it for you?
- Work with industry leaders and iconic and reputable brands and products
- Monday - Friday, permanent full-time roles
- Competitive salary/On-site parking/Staff discounts and employee benefits
- Open and collaborative culture and management style with strong team dynamic
- Work across a group of businesses that are at the forefront of their industryand technology
- A people first culture with a focus on wellness
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