Claims Administrator – Third Party Recovery & Hire Car Operations
Claims Administrator – Third Party Recovery & Hire Car Operations
We are seeking an experienced and detail-driven Claims Administrator to join our Recovery & Hire Car Operations team at Car Accident Replacement Solutions in Clayton, Victoria.
This is a hands-on role where you will be responsible for managing claims while also supporting the day-to-day hire car operations.
You will play a key role in ensuring:
- High-quality customer service at all times
- Smooth coordination between customers, external parties, and internal teams
- Accurate and efficient handling of claims and vehicle movements
What You’ll Be Doing
- Manage and processing recovery claims, including liaising and negotiating with our valued clients and their representatives
- Maintain accurate records and documentation for claims and rental transactions
- Deliver high-quality customer service to both internal and external stakeholders
- Monitor outstanding claims and proactively follow up on recoveries
- Assist with general administrative and operational duties as required
- Coordinate and oversee hire car operations, ensuring a seamless customer experience
- Conduct vehicle check-in and check-out, including customer handovers and inspections
- Identify opportunities to improve processes and operational efficiency
What We’re Looking For
- Experience in insurance / administration or a similar role
- Strong customer service focus with the ability to engage professionally and confidently with customers and external parties.
- Strong attention to detail and a high standard of written communication, and strong data entry accuracy
- Experience in face-to-face customer interaction
- Proficient in Microsoft Office (experience with accounting systems such as Xero is advantageous)
- Willingness to learn| You’re eager to build knowledge of insurance, settlements, recoveries, and claims processes
- Ability to manage multiple priorities, and meet daily deadlines
- A reliable, organised team player with a positive, can-do attitude
- Multilingual speaking highly regarded due to our client base
What We Offer
At Car Accident Replacement Solutions, we are committed to providing a professional, supportive, and rewarding work environment.
- Competitive salary + performance-based incentives
- A structured, fast-paced environment where performance is recognised
- A collaborative and supportive team culture
About Us
Car Accident Replacement Solutions is a leading provider of automotive services in Victoria, specialising in accident management, recovery, and hire vehicles.
With over 14 years of industry experience, we are known for delivering efficient, high-quality service and building strong relationships with our clients and partners.
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