Technology Specialist - Clinical Information Systems and Technologies

About the Role

• Provide specialist support for technology that underpins patient care and clinical service delivery across our health service.
• Contribute to digital health innovation and the establishment of WA Health’s first paediatric ICU Electronic Medical Record (EMR).

This is a Permanent Full Time position. CRVCID. 748823 Candidates with relevant ICT experience can be supported with upskilling in Medical ICT.

The Child and Adolescent Health Service (CAHS) Digital Health team is seeking a capable Technology Specialist to provide specialist support for the clinical information systems and technologies that underpin patient care across our service. This is an exciting opportunity to build your knowledge of medical ICT while contributing to significant digital health initiatives across CAHS, including the implementation of a contemporary Electronic Medical Record (EMR) solution for Intensive Care. As a Technology Specialist, you will provide Level 2 and Level 3 application support, including system administration, technical troubleshooting, user support, training, testing and User Acceptance Testing (UAT), reporting and vendor liaison. You will investigate and resolve application issues, support system configuration and upgrades, manage user access, and contribute to system improvements and implementation activities. You will work closely with technical professionals and clinical teams across wards, clinics, the Emergency Department, operating theatres and diagnostic services. Your ability to engage with clinical teams and understand how technology supports their workflows, and ensures high quality patient care and patient safety will be key to success in this role.

Key responsibilities

• Managing and supporting the operation, administration and configuration of clinical information systems.
• Investigating, analysing and resolving application and software issues, including those affecting clinical workflows.
• Providing onsite technical support to clinical areas to maintain business continuity, system availability and service continuity.
• Liaising with HSS, vendors, application owners and technical teams to investigate incidents, implement solutions and coordinate system changes.
• Supporting the assessment and implementation of patches, hot fixes, upgrades and system enhancements.
• Undertaking application testing and UAT to ensure systems meet clinical and business requirements.
• Managing user accounts and system access in accordance with security requirements.
• Developing and delivering training and technical support to clinical and administrative users.
• Developing and maintaining user guides, training materials and work instructions.
• Extracting, analysing and presenting data and producing service, activity and operational reports.
• Supporting reporting requirements, including the maintenance and development of site batch reports.
• Contributing to continuous improvement, system optimisation and effective lifecycle management of clinical applications.

About You

If you have strong technical and problem-solving skills and understanding of business practices and clinical workflows within a healthcare environment, particularly clinical information management systems, we encourage you to apply. Knowledge of enterprise applications used within WA Health will be highly regarded. For candidates with relevant ICT experience who are motivated to learn, upskilling in Medical ICT can be supported.

About the Team

The Digital Services - Medical & Clinical ICT team provides specialist application and technology support for clinical systems used across Perth Children’s Hospital and associated CAHS services. Working between clinical users, vendors, HSS, Digital Health, infrastructure teams and technical service providers, the team ensures clinical systems remain available, reliable, secure and enable clinicians to deliver safe, effective and high-quality care to children and young people. Our team design and implement technology solutions and provide support to clinical and administrative end users across various digital systems, platforms and infrastructure including patient management systems, scheduling software, virtual and mobile health applications, medical equipment, imaging software, laboratory, and pharmacy management systems.

About the EMR

Perth Children’s Hospital will be the first paediatric Intensive Care site within WA Health to implement an electronic medical record, presenting a unique opportunity to support the development and implementation of technology that reflects the distinct requirements of paediatric critical care. This includes supporting clinical workflow design, system configuration, testing and implementation, including the development and maintenance of a paediatric medication formulary and other specialised requirements arising from the differences between adult and paediatric intensive care.

Eligibility to Apply

To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia. Sponsorship is not currently available for this position.

Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

Other Conditions

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities. In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Support for your interview process

CAHS is committed to ensuring that our interview process meets the access needs of all applicants. If you require any reasonable adjustments to accommodate a disability, enhance access, or support your inclusion and success during the interview, please contact the CAHS Talent Acquisition Team prior to your interview. You can reach the team via or by calling . All enquiries will be treated confidentially.

Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted. LATE OR EMAIL APPLICATIONS CAN NOT BE CONSIDERED.

About CAHS

The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children, and young people. CAHS comprises three service areas: Perth Children’s Hospital (PCH) and Neonatology, Community Health, and Child and Adolescent Mental Health Services (CAMHS). With over 7000 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area.

For further information about the benefits of working for CAHS, please click here and for further information regarding CAHS’ services, please click here

CAHS values

To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability.

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